Tiffany Dorman
Kansas City
Summary
Dynamic professional with a strong background in property management. Skilled in overseeing daily operations and promoting a positive culture, contributing to improved occupancy rates and reduced delinquency through strategic partnerships and community initiatives.
Overview
15
15
years of professional experience
Work History
Community Manager
Open Management
Kansas City, MO
03.2025 - Current
- Enhanced occupancy rates and reduced delinquency at Liberty Acres through strategic initiatives.
- Oversaw end-to-end coordination of the rehab processes to ensure effective recovery outcomes.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Collaborated with local organizations to strengthen partnerships and enhance community resources.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
Property Manager
Strategic Properties
Raytown, MO
05.2021 - 03.2025
- Managed tenant relations, ensuring prompt responses to inquiries and maintenance requests.
- Oversaw property maintenance schedules, coordinating with vendors for timely repairs and improvements.
- Implemented marketing strategies to enhance property visibility and attract prospective tenants.
- Conducted regular property inspections, identifying areas for improvement and ensuring compliance with safety standards.
- Developed budgets for property operations, monitoring expenses to maintain financial health of the apartments.
- Led lease negotiations, securing favorable terms while maintaining positive relationships with tenants.
- Trained and supervised junior staff, fostering a collaborative environment focused on excellent service delivery.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed comprehensive engagement with housing authority throughout entire voucher process.
Leasing Manager
Woodland Village Apartments
Leavenworth, KS
06.2013 - 03.2018
- Managed leasing processes, ensuring compliance with company policies and regulations.
- Developed marketing strategies to enhance property visibility and attract prospective tenants.
- Oversaw tenant relations, resolving issues and maintaining high satisfaction levels.
- Collaborated with maintenance teams to address tenant requests promptly, improving overall retention rates.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
Leasing Agent
Greccio Housing
Colorado Springs, CO
02.2011 - 06.2013
- Facilitated property showings and tenant inquiries to enhance leasing conversion rates.
- Managed lease documentation processes, ensuring compliance with company policies and regulations.
- Coordinated tenant move-ins and move-outs, providing exceptional customer service throughout the process.
- Developed marketing strategies to promote available units, increasing visibility in competitive markets.
Education
Certificate in Property Management - Property Management
Ashworth College
Norcross, GA07-2022
High School Diploma -
Blue Valley High School
Stilwell, KS05-2000
Skills
- Daily operations management
- Property inspections
- Resident relations
- Employee performance management
- Staff training
- Property tours and inspections
- Vendor management
- Leasing and sales
- Conflict handling
- Maintenance oversight
- Schedule planning
- Payment processing
Timeline
Community Manager
Open Management
03.2025 - Current
Property Manager
Strategic Properties
05.2021 - 03.2025
Leasing Manager
Woodland Village Apartments
06.2013 - 03.2018
Leasing Agent
Greccio Housing
02.2011 - 06.2013
Certificate in Property Management - Property Management
Ashworth College
High School Diploma -
Blue Valley High School