Tiffany Dorman
Kansas City
Summary
Dynamic professional with a strong background in property management. Skilled in overseeing daily operations and promoting a positive culture, contributing to improved occupancy rates and reduced delinquency through strategic partnerships and community initiatives.
Overview
15
15
years of professional experience
Work History
Community Manager
Open Management
03.2025 - Current
- Enhanced occupancy rates and reduced delinquency at Liberty Acres through strategic initiatives.
- Oversaw end-to-end coordination of the rehab processes to ensure effective recovery outcomes.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Collaborated with local organizations to strengthen partnerships and enhance community resources.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
Property Manager
Strategic Properties
05.2021 - 03.2025
- Managed tenant relations, ensuring prompt responses to inquiries and maintenance requests.
- Oversaw property maintenance schedules, coordinating with vendors for timely repairs and improvements.
- Implemented marketing strategies to enhance property visibility and attract prospective tenants.
- Conducted regular property inspections, identifying areas for improvement and ensuring compliance with safety standards.
- Developed budgets for property operations, monitoring expenses to maintain financial health of the apartments.
- Led lease negotiations, securing favorable terms while maintaining positive relationships with tenants.
- Trained and supervised junior staff, fostering a collaborative environment focused on excellent service delivery.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed comprehensive engagement with housing authority throughout entire voucher process.
Leasing Manager
Woodland Village Apartments
06.2013 - 03.2018
- Managed leasing processes, ensuring compliance with company policies and regulations.
- Developed marketing strategies to enhance property visibility and attract prospective tenants.
- Oversaw tenant relations, resolving issues and maintaining high satisfaction levels.
- Collaborated with maintenance teams to address tenant requests promptly, improving overall retention rates.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
Leasing Agent
Greccio Housing
02.2011 - 06.2013
- Facilitated property showings and tenant inquiries to enhance leasing conversion rates.
- Managed lease documentation processes, ensuring compliance with company policies and regulations.
- Coordinated tenant move-ins and move-outs, providing exceptional customer service throughout the process.
- Developed marketing strategies to promote available units, increasing visibility in competitive markets.
Education
Certificate in Property Management - Property Management
Ashworth College
Norcross, GA07-2022
High School Diploma -
Blue Valley High School
Stilwell, KS05-2000
Skills
- Daily operations management
- Property inspections
- Resident relations
- Employee performance management
- Staff training
- Property tours and inspections
- Vendor management
- Leasing and sales
- Conflict handling
- Maintenance oversight
- Schedule planning
- Payment processing
Timeline
Community Manager
Open Management
03.2025 - Current
Property Manager
Strategic Properties
05.2021 - 03.2025
Leasing Manager
Woodland Village Apartments
06.2013 - 03.2018
Leasing Agent
Greccio Housing
02.2011 - 06.2013
Certificate in Property Management - Property Management
Ashworth College
High School Diploma -
Blue Valley High School