Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany Davenport

Medical Support Assistant
Independence

Summary

Dynamic Medical Assistant with extensive experience at multiple hospitals, excelling in patient-focused care and effective communication. Proficient in phlebotomy and electronic medical records, I enhance patient satisfaction through compassionate support and meticulous attention to detail, ensuring safety and comfort during examinations while optimizing appointment scheduling for improved clinic efficiency.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Footlocker, Inc
10.2008 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Implemented feedback from customer surveys to enhance shopping experience.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.

Medical Support Assistant

Department of Veterans Affairs
11.2021 - 09.2025


  • Interfacing with personal computer (PC) applications, including a digital phone system as well as VISTA/CPRS, HSRM Consult Tracking Manager and Consult Toolbox in line with VHA Care
  • Providing customer service to include answering phone calls
  • Determining and verifying eligibility
  • Explaining the requirements for medical care through the VA Medical Center
  • Advising clinical staff on current administrative processes.
  • Answering phones, relaying messages to appropriate staff inside or outside of the office
  • Scheduling appointments
  • Interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
  • Scheduling, cancelling, re-scheduling [patient] appointments and/or consults;
  • Confirming care, requesting patient records, entering no-show information;
  • Monitoring [appointment requests from multiple] electronic sources;
  • Participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the office
  • Monitoring community appointments [in] areas of responsibility
  • Maintaining computerized medical record in an up-to-date manner according to pre-established policy.
  • Resolving patient complaints whenever possible.

Medical Assistant

St Luke's Hospital and Medical Center
10.2020 - 10.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

Medical Assistant

Swope Health Services
12.2015 - 09.2020
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Documented patient medical history, vital signs and current complaints at intake.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.

Education

Associate of Arts - Arts

Metropolitan Community College
Kansas City, MO
05.2001 -

Skills

Medical terminology

Patient-focused care

Data entry

HIPAA compliance

Vital sign monitoring

Indirect patient care

Electronic medical records

Phlebotomy

Laboratory specimen collection

Specimens collection and processing

Certification

CMA - Certified Medical Assistant

Timeline

Medical Support Assistant

Department of Veterans Affairs
11.2021 - 09.2025

Medical Assistant

St Luke's Hospital and Medical Center
10.2020 - 10.2021

Medical Assistant

Swope Health Services
12.2015 - 09.2020

CMA - Certified Medical Assistant

08-2015

Retail Sales Associate

Footlocker, Inc
10.2008 - Current

Associate of Arts - Arts

Metropolitan Community College
05.2001 -

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Tiffany DavenportMedical Support Assistant