Tiffany Davenport
Medical Support Assistant
Independence
Summary
Dynamic Medical Assistant with extensive experience at multiple hospitals, excelling in patient-focused care and effective communication. Proficient in phlebotomy and electronic medical records, I enhance patient satisfaction through compassionate support and meticulous attention to detail, ensuring safety and comfort during examinations while optimizing appointment scheduling for improved clinic efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Footlocker, Inc
10.2008 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Implemented feedback from customer surveys to enhance shopping experience.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Medical Support Assistant
Department of Veterans Affairs
11.2021 - 09.2025
- Interfacing with personal computer (PC) applications, including a digital phone system as well as VISTA/CPRS, HSRM Consult Tracking Manager and Consult Toolbox in line with VHA Care
- Providing customer service to include answering phone calls
- Determining and verifying eligibility
- Explaining the requirements for medical care through the VA Medical Center
- Advising clinical staff on current administrative processes.
- Answering phones, relaying messages to appropriate staff inside or outside of the office
- Scheduling appointments
- Interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
- Scheduling, cancelling, re-scheduling [patient] appointments and/or consults;
- Confirming care, requesting patient records, entering no-show information;
- Monitoring [appointment requests from multiple] electronic sources;
- Participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the office
- Monitoring community appointments [in] areas of responsibility
- Maintaining computerized medical record in an up-to-date manner according to pre-established policy.
- Resolving patient complaints whenever possible.
Medical Assistant
St Luke's Hospital and Medical Center
10.2020 - 10.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Medical Assistant
Swope Health Services
12.2015 - 09.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented patient medical history, vital signs and current complaints at intake.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Education
Associate of Arts - Arts
Metropolitan Community College
Kansas City, MO 05.2001 -
Skills
Medical terminology
Patient-focused care
Data entry
HIPAA compliance
Vital sign monitoring
Indirect patient care
Electronic medical records
Phlebotomy
Laboratory specimen collection
Specimens collection and processing
Certification
CMA - Certified Medical Assistant
Timeline
Medical Support Assistant
Department of Veterans Affairs
11.2021 - 09.2025
Medical Assistant
St Luke's Hospital and Medical Center
10.2020 - 10.2021
Medical Assistant
Swope Health Services
12.2015 - 09.2020
CMA - Certified Medical Assistant
08-2015
Retail Sales Associate
Footlocker, Inc
10.2008 - Current
Associate of Arts - Arts
Metropolitan Community College
05.2001 -