Tiffany Cochren
Saint Louis
Summary
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Personal Care Assistant (PCA)
Shea Home Health
09.2021 - Current
- Provided compassionate and personalized care to patients in their homes.
- Assisted with activities of daily living (ADLs) such as bathing, dressing, grooming, and toileting
- Ensured a clean and safe environment for patients by regularly sanitizing equipment and living areas
- Coordinated transportation arrangements for medical appointments
- Demonstrated exceptional communication skills when interacting with diverse populations including seniors, children, individuals with disabilities etc
- Served as a reliable and trustworthy companion to patients, fostering a sense of security and companionship
WFH Customer Service Representative
ASMR Research
08.2021 - 09.2023
- I was a WFH customer service representative that assisted members with their health plans, made possible by the ACA, so it's a state-assisted program.
- I assisted with enrollments, cancellations, plan selections, and whatever the members may have required assistance with.
- My intention is to provide members with the best customer experience and try to make it a first time resolution if at all possible.
Personal Care Assistant
Victor's Home Healthcare/Shea Home Care
02.2006 - 05.2016
- I assisted elderly clients to do everyday tasks so that they may remain in their own homes.
- Tasks included but were not limited to; household chores, answering phones, preparing meals, and assisting them with their medication.
Front Desk Manager
B&B
04.2000 - 01.2006
- This position entailed managing the reception area, coordinating all front desk activities, and supervising the support staff.
- Front desk manager also compiles reports for management, like occupancy reports and financial information.
Assistant Manager
US $1.75
02.1994 - 04.2000
- I was responsible for reporting to the General Manager while supporting operational excellence for up to 20 staff members.
- Monitoring and directing daily operations, inventory control, and other duties assigned.
- Cash handling with nightly drops and bank deposits were also required.
Education
Physical Therapy Assistant - Physical Therapy Assistant
Florissant Valley CC
GED - General studies
Adult Basic Education
Skills
- Ability to Multi Task
- Answering Phones
- Caregiving
- Communication Skills
- Computer Literacy
- Conflict Management
- Conflict Resolution
- Customer Interaction
- Customer Relations
- Customer Retention
- Customer Service
- Elderly Care
- English Speaking
- Home Healthcare
- Scheduling
Certification
Driver's License, 2023
Timeline
Personal Care Assistant (PCA)
Shea Home Health
09.2021 - Current
WFH Customer Service Representative
ASMR Research
08.2021 - 09.2023
Personal Care Assistant
Victor's Home Healthcare/Shea Home Care
02.2006 - 05.2016
Front Desk Manager
B&B
04.2000 - 01.2006
Assistant Manager
US $1.75
02.1994 - 04.2000
Physical Therapy Assistant - Physical Therapy Assistant
Florissant Valley CC
GED - General studies
Adult Basic Education