Tiffany Calloway
Springfield
Summary
Committed and compassionate kennel technician providing quality care for animals. Proficient in animal safety protocols, and possesses excellent communication and customer service skills. Reliable and punctual animal care team member with proven skills in cleaning animal areas, coordinating inventory, and managing animal needs with care and compassion. Highly organized, hardworking, and possessing good communication and multitasking abilities. I have lived on a farm in Missouri and Kansas. I have been working with my animals, but I was officially hired to work a job when I was 14. I am currently at Missouri State University, and I am set to graduate in May 2027 with a bachelor's degree in psychology and two minors, one in criminology and another in human services. I graduated from OTC in May 2025 with a major in psychology and a minor in criminology. I am looking for experience in the psychology field, with patient care.
Overview
6
6
years of professional experience
Work History
Kennel Technician and Secretary
Happy Tails
09.2023 - Current
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs, and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress, and promoting overall well-being.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns, and answering questions regarding the care of their pets.
- I monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Worked with pet and owner information.
- Monitored staff performance and addressed issues.
- Oversaw daily operations to ensure efficient workflow and resource allocation.
Retail Sales Associate
Old Navy, GAP
01.2023 - 12.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- I was also a accessories lead for a couple of months. I had 5 different managers in a years time, but was still able to keep my lead position.
Lead Kennel Technician
Grand Paws
03.2020 - 12.2022
- Managed staff scheduling efficiently, ensuring adequate coverage during peak hours and maintaining high-quality service at all times.
- Established open lines of communication with clients regarding their animals'' progress, fostering transparency and trust.
- Balanced inventory levels effectively by ordering necessary supplies while adhering to budget constraints imposed by management.
- Optimized space utilization within the facility to accommodate a growing number of animals without compromising their comfort or safety.
- I over looked and managed over 10 show dogs, the dogs were French Beaucerons, Chinese Crested, and Afghans, while looking over a doggy boarding and grooming salon.
- Developed strong relationships with clients, ultimately leading to increased customer satisfaction and retention rates.
- Trained almost ten new workers on how to appropriately and responsibly take care of dogs, horses, birds, and cats.
Education
Bachelor of Science - Psychology
Missouri State University
Springfield, Missouri, MO05-2027
Associate of Science - Counseling Psychology
Ozark Technical Community College
Springfield05.2025
High School Diploma -
Cameron High School
Cameron, MO12.2022
Skills
- Sanitation protocols
- Patience and resilience
- Animal handling expertise
- Care monitoring
- Behavior observation
- Animal restraint techniques
- Sanitation protocols
- Patience and resilience
- Animal handling expertise
- Safety monitoring
- Customer service
- Dependable and responsible
- Animal care
- Animal grooming
- Safety monitoring
- Customer service
- Dependable and responsible
- Animal Care
- Animal Grooming
- Employee training
- Conflict resolution
- Time management
- Group management
- Canine behavior
References
References available upon request.
Timeline
Kennel Technician and Secretary
Happy Tails
09.2023 - Current
Retail Sales Associate
Old Navy, GAP
01.2023 - 12.2023
Lead Kennel Technician
Grand Paws
03.2020 - 12.2022
Bachelor of Science - Psychology
Missouri State University
Associate of Science - Counseling Psychology
Ozark Technical Community College
High School Diploma -
Cameron High School