Tiara Davis
Raytown
Summary
Dedicated professional with strong customer service and problem-solving skills. Proven ability to manage scheduling and streamline data entry processes, ensuring operational efficiency.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Apex Focus Group
Kansas City, MO
04.2024 - 04.2026
- Managed scheduling and coordinated meetings for executive team to enhance operational efficiency.
- Developed and maintained filing systems to ensure accurate documentation and easy access to information.
- Assisted in preparing reports and presentations, streamlining communication across departments.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Data Entry Clerk
Iron Mountain
Kansas City, MO
11.2022 - 03.2024
- Streamlined data entry processes to enhance accuracy and efficiency in record management.
- Maintained and updated digital filing systems for improved access to information.
- Conducted regular audits to ensure compliance with data integrity standards.
- Trained new staff on data entry protocols and best practices for optimal performance.
Call Center Representative
Spectrum
Kansas City, MO
01.2019 - 10.2022
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Utilized CRM software to document interactions, ensuring accurate records for future reference.
- Assisted team members in training new representatives, enhancing overall team performance and service quality.
- Streamlined call handling processes, improving response times and customer satisfaction ratings.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
High School Diploma -
Southeast High School
Kansas City, MOSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- Computer proficiency
- Critical thinking
- Strong problem solver
- Scheduling
- Microsoft Office Suite
Timeline
Administrative Assistant
Apex Focus Group
04.2024 - 04.2026
Data Entry Clerk
Iron Mountain
11.2022 - 03.2024
Call Center Representative
Spectrum
01.2019 - 10.2022
High School Diploma -
Southeast High School