Tiana Worley
Independence
Summary
Dedicated clerk with a strong focus on accuracy and organization. Skilled in data entry, customer service, and problem-solving. Committed to supporting administrative functions and enhancing customer satisfaction. Very outgoing and ready to help.
Experience in customer service and document management. Known for attention to detail, effective communication, and multitasking abilities. Ready to leverage organizational skills to improve operational efficiency and client satisfaction.
Personable and organized individual with strong multitasking abilities and excellent communication skills. Familiar with office software and data entry. Committed to supporting team efficiency and ensuring smooth operations.
Overview
2
2
years of professional experience
Work History
Clerk I
Brillient
Lee's Summit, MO
04.2025 - Current
- Processed and organized incoming documents to ensure accurate record-keeping.
- Operated office equipment, including printers and scanners, to support daily operations.
- Maintained updated filing systems for easy retrieval of information.
- Conducted data entry tasks with attention to detail for accuracy in records management.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Use databases: NES, RAILS, CIS, ELIS
- TECS: checking names and DOB's, adding any variances you find
- capturing and recording names, dob, alias
- recording on ROITS
Customer Service Representative
Lend Nation
Liberty, Missouri
09.2024 - 04.2025
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Ensuring compliance with company policies.
- Maintained detailed records of customer interactions in CRM system, improving follow-up efficiency.
- Assisted cutomers in complex issue resolution, fostering collaborative problem-solving environment.
- Implemented feedback mechanisms for continuous improvement of service processes and customer experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma -
William Chrisman High School
Independence, MO05-2023
Skills
- Telephone etiquette
- Customer satisfaction
- Filing systems
- Database entry
- Prioritization
- File maintenance
- Document management
- Research
- Verbal and writing communication
- Peer relationships
- Multitasking
- Multitasking Abilities
- Attention to detail
- Time management
- Customer communication
- Problem-solving
- Organizational skills
- Customer service
- Microsoft office
- Data entry
- Excellent communication
- Professional and mature
- Data recording
Timeline
Clerk I
Brillient
04.2025 - Current
Customer Service Representative
Lend Nation
09.2024 - 04.2025
High School Diploma -
William Chrisman High School