Tiaan Van Der Walt
Business Administration
St. Louis
Summary
Versatile and dynamic professional with a proven track record in customer service and safe driving, honed as a Delivery Driver at Amazon. Excelled in leadership roles, notably as a Barista Trainer, enhancing team performance and customer satisfaction. Skilled in teamwork, collaboration, and time management, consistently achieving and surpassing goals.
Overview
6
6
years of professional experience
1
1
Language
Work History
Delivery Driver
Amazon
12.2023 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
Swim Instructor
Foss Swim School
04.2022 - 11.2023
- Taught daily swim instruction to students varying in ages and skill levels.
- Assessed student skill levels at the beginning of each session to ensure proper class placement and maximize opportunities for growth and development.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Collaborated with other instructors to develop innovative teaching methods for improved student outcomes.
Food and Beverage Associate
Target
10.2021 - 03.2022
- Efficiently handled customer complaints by swiftly addressing issues and offering appropriate resolutions to maintain loyalty among patrons.
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Enhanced customer satisfaction by providing exceptional service and addressing dietary concerns.
Barista Trainer
Starbucks
09.2018 - 09.2021
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees in groups and in one-on-one scenarios.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
Education
Bachelor of Science - Business Administration
University of Missouri-St. Louis
Normandy, MO 05.2001 -
Skills
Teamwork and collaboration
Vehicle maintenance
Commercial driving
Safe driving
Positive attitude
Customer service
Time management
Product promotion
Professionalism and punctuality
Leadership experience
Sales proficiency
Social Media Management
Managed a social media account for a Real Estate agent for several months
Timeline
Delivery Driver
Amazon
12.2023 - Current
Swim Instructor
Foss Swim School
04.2022 - 11.2023
Food and Beverage Associate
Target
10.2021 - 03.2022
Barista Trainer
Starbucks
09.2018 - 09.2021
Bachelor of Science - Business Administration
University of Missouri-St. Louis
05.2001 -
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