Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thressa Love

Troy

Summary

Dynamic Medical Assistant Clinical Lead with extensive experience, excelling in team leadership and patient scheduling. Proven ability to enhance office workflow and ensure HIPAA compliance while training staff and managing clinical operations. Skilled in EKGs and clinical documentation, fostering a collaborative environment for optimal patient care.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Medical Assistant Clinical Lead

SSM Health
03.2023 - Current
  • Oversee and coordinate the daily activities of the clinical team
  • Assist the office manager with keeping the office up to date on all SSM policies
  • Manage staff schedules
  • Manage staff timing; ensuring no overtime is accumulated, if avoidable
  • Approving staff time and the end of every week
  • Delegate clinical tasks to appropriate team member; maintaining office workflow
  • Covering staff members for PTO or call ins
  • Work open encounters lists and patient workques
  • Front desk/PAR - registration and check out
  • Scheduling outpatient procedures; coordinating with the hospital and physician's schedules
  • Sanitize, restock, and organize exam rooms
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Direct patients to exam rooms, fielded questions, check vitals, perform EKGs, and prepared for physician examinations.
  • Perform medical records management, including filing, organizing and scanning documents.
  • Managing physician's schedules for PTO; closing templates and coordinating inbasket coverage
  • Training new staff members
  • Phone/triage: answer incoming calls, triage, and obtain appropriate information to send to the providers
  • Inbasket tasks: sorting faxes, refills, patient call backs, result notes, referral messages, scheduling peer to peers, staff messages, secure chats, medication prior authorizations
  • Update our board/teams with daily schedule updates
  • Assisting the manager with weekly huddles
  • Pre-charting for physicians clinics; obtaining previous medical records for new patients
  • Cardiac monitor placement, education, alerts, and downloads
  • Scheduling outpatient testing

Medical Assistant/Receptionist Lead II

Mercy
01.2017 - 03.2023
  • Maintaining physicians and clinical teams schedules
  • Registration; insurance verification and collecting copays
  • Ordering office supplies
  • Maintaining vaccination logs, temp logs, and ordering vaccines
  • Coordinating team members trainings
  • Training new employees
  • Coverage of PTO and call ins of all positions
  • Obtained client medical history, vitals, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Assisted physicians with minor surgeries, including preparing procedure room and sterilizing instruments.
  • Performed EKGs and point of care testing
  • Administering vaccinations
  • Assisting the manager with implementing office workflows
  • Maintaining registration workque
  • EPIC superuser and VFC coordinator
  • Preparing cash and check deposits nightly
  • Answering incoming calls, patient call backs, medication prior authorizations, refill encounters, calling patients with results
  • Assisting patients with scheduling appointments and outpatient testing
  • Phoning prescriptions into the pharmacy
  • Performing patient questionnaires
  • Coordination of health maintenance outreach and scheduling


Medical Assistant

SSM
08.2010 - 01.2017
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, obtained vitals, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Administered vaccines
  • Performed EKGs and point of care testing
  • Called patients with results
  • Scheduled appointments and outpatient testing
  • Medication prior authorizations
  • Clerical tasks; answering the back line, sorting faxes, scanning documents into EPIC
  • Maintaining and scheduling health maintenance
  • Performing patient questionnaires
  • Assisting the physician with in office procedures
  • Sanitizing office equipment
  • Maintaining vaccination log/count and temp logs

Pre-school Teacher

Little Hearts & Hands
05.2007 - 08.2010
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Encouraged and assisted children with potty-training

Education

Medical Assistant Program - Medical Assisting

Midwest Institute
Earth City

High School Diploma -

Troy Buchanan High
Troy
05-2009

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Clinical documentation
  • EMR / EHR
  • Immunization administration, EKGs, point of care testing
  • Team leadership
  • Time management
  • Decision-making
  • Shift scheduling
  • Front desk operations

Certification

  • Medical Assistan

Timeline

Medical Assistant Clinical Lead

SSM Health
03.2023 - Current

Medical Assistant/Receptionist Lead II

Mercy
01.2017 - 03.2023

Medical Assistant

SSM
08.2010 - 01.2017

Pre-school Teacher

Little Hearts & Hands
05.2007 - 08.2010

Medical Assistant Program - Medical Assisting

Midwest Institute

High School Diploma -

Troy Buchanan High

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