Thomesa Taylor
Kansas City,MO
Summary
Dedicated professional with extensive experience in patient advocacy and support, skilled in facilitating seamless navigation through complex healthcare systems. Strong communication abilities foster meaningful connections between patients and essential resources, ensuring access to vital services. Proven expertise in coordinating care and collaborating effectively with healthcare providers, enhancing patient outcomes and satisfaction. Committed to empowering individuals in their healthcare journeys through compassionate guidance and expert knowledge.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Office Specialist
Midwest Heart and Vascular
05.2025 - Current
- Managed patient scheduling and appointment coordination to ensure optimal workflow.
- Speak directly with patients and families, when necessary, in a calm and professional manner.
- Facilitated communication between healthcare providers and patients for effective service delivery.
- Implemented electronic health record (EHR) systems to enhance data accuracy and accessibility.
- Trained new staff on office procedures and software applications for improved team productivity.
- Assists patients and families with necessary paperwork, checking financial forms and other forms for completion and verification.
- Maintain current and up to date data concerning insurance plans, and any other pertinent information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- File and/or scan all documents when needed.
- Answered phone calls and messages for 8-physicians, scheduling appointments, and handling patient inquiries.
Patient Navigator
Bright Health Insurance
09.2022 - 01.2023
- Apprised patients of OON services and provided INN options
- Facilitate interaction and communication with the health care providers and patients, offer education to hospital staff about the hospital's resources
- Coordinated with multidisciplinary teams to develop individualized care plans, improving patient compliance by 15%
- Scheduling appointments and linking patients to different areas of care not available at the health center
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
Medical Office Assistant
Saint Luke’s Cardiovascular Consultants
02.2018 - 11.2021
- Provided financial resources to patients requiring cardiac meds
- Document Encounter via EPIC Database
- Scheduled patients for cardiology consults and follow-ups
- Insurance Verification
- Devised appointment guidelines and schedules for15 to 30 treatment appointments each day.
- Enhanced patient flow and decreased wait times by 35% through effective resource management.
- Led and trained 5 schedulers, boosting the team's productivity by 30%
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
Customer Service Representative
Southern Glazers
11.2015 - 07.2017
- Resolved customer inquiries using CRM software to enhance satisfaction and loyalty.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new staff on product knowledge and customer interaction techniques to ensure consistency.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Handled escalated as many as 80 calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Certified Nursing Assistant
University of Kansas Medical Center
01.2008 - 10.2015
- Provided compassionate care to a diverse patient population, consistently receiving positive feedback and maintaining a 95% patient satisfaction rate
- Work collaboratively with the 15 team of nursing staff to address the needs of patients and ensure all supplies and equipment are available and ready for patient encounters.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Certified Nursing Assistant
TNC Community
02.2007 - 10.2008
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Reduced medication errors through meticulous record-keeping and double-checking dosages before administration.
- Ensured timely delivery of medications by developing an efficient system for organizing prescriptions while prioritizing urgent needs.
- Supported needs of 30+ residents under long-term care.
Education
Health Information Technology
University of Central Missouri
Kansas City,MO06.2024
Skills
- Medical Terminology
- ICD-10, HCPCS, CPT Coding
- Medical Necessity Claims
- Accounts Receivables and Collections Concepts
- Dispute Resolution
- HIPPA Certification
- Customer Service
- Data Entry
- Record Management
- Scheduling
- ECW Software
- MS Word – Office -Outlook
- 10-Key
- SAP Software
- Epic
- Remote Worker Certificate
- Problem Solving
- Exceptional Analytical Skills
Certification
06/2024 Medical Billing Professional, AAPC
05/2002 Certified Nursing Assistant
Timeline
Medical Office Specialist
Midwest Heart and Vascular
05.2025 - Current
Patient Navigator
Bright Health Insurance
09.2022 - 01.2023
Medical Office Assistant
Saint Luke’s Cardiovascular Consultants
02.2018 - 11.2021
Customer Service Representative
Southern Glazers
11.2015 - 07.2017
Certified Nursing Assistant
University of Kansas Medical Center
01.2008 - 10.2015
Certified Nursing Assistant
TNC Community
02.2007 - 10.2008
Health Information Technology
University of Central Missouri
Similar Profiles
Chelsea WallerChelsea Waller
Clinical Research Coordinator at Midwest Heart and Vascular SpecialistsClinical Research Coordinator at Midwest Heart and Vascular Specialists
Meagan NailMeagan Nail
Medical Assistant at Birmingham Heart Clinic/ US Heart and VascularMedical Assistant at Birmingham Heart Clinic/ US Heart and Vascular
Bianca HernandezBianca Hernandez
Medical Office Specialist at HCA @ St. David's Heart & Vascular/Austin HeartMedical Office Specialist at HCA @ St. David's Heart & Vascular/Austin Heart
Bo FaubionBo Faubion
Lawn Care Business Owner at Self-employeedLawn Care Business Owner at Self-employeed
Patrick RodgersPatrick Rodgers
Assistant Night Manager at Marsh's SunfreshAssistant Night Manager at Marsh's Sunfresh