Thomas Brewer
Summary
Dynamic Property Manager with a proven track record at Canyon View Properties, showcasing exceptional team leadership and operations management. Achieved an 8.97% revenue growth and maintained a 69% resident renewal rate. Expert in customer retention and staff development, leveraging problem-solving skills to exceed performance metrics.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
London Calling
09.2023 - 07.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
Property Manager
Canyon View Properties
09.2017 - 11.2023
- Hired and promoted twice in first year of employment; assigned additional regional property in 2021.
- Manage leasing, sales, evictions, administrative, and maintenance staff, for two regional communities totaling 355units.
- Budgeting responsibility and profit & loss statement accountability: Met or exceeded revenue and cost targets for4 years in a row with an 8.97% growth rate in revenue over the last 2 fiscal years.
- Average 69% resident renewal rate over the last 5 years. Guided by Regional and Senior corporate leadership for community engagement, marketing, staff development, timeliness in reporting, record keeping, and compliance.
- Capital expenditure budgeting, vendor selection, design, and ongoing project management for unit renovation and strategic site planning for community grounds and amenities.
- Selected to recruit & train new property managers, administrative and maintenance staff for the region.
- Completed full redesign and implementation of 7 property websites in the Canyon View portfolio.
Manager
London Calling
01.2015 - 09.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Social Media Specialist
Hy-Vee
07.2014 - 11.2015
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Produced visually appealing graphics using design tools such as Canva or Adobe Creative Suite to enhance social media presence.
- Tracked key performance indicators to measure success of campaigns.
- Obtained, attributed and wrote compelling captions and other text for photos, video and other graphics for both print and online use.
Education
Associate of Arts - Communications
Ozark Technical Community College
Springfield,MO05-2002
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Performance monitoring
- Employee motivation
- Staff development
- Workflow optimization
- Client relations
- Project planning and development
- Customer retention
Certification
- Certified Apartment Manager (CAM) - National Apartment Association Education Institute.
Timeline
Operations Manager
London Calling
09.2023 - 07.2024
Property Manager
Canyon View Properties
09.2017 - 11.2023
Manager
London Calling
01.2015 - 09.2017
Social Media Specialist
Hy-Vee
07.2014 - 11.2015
Associate of Arts - Communications
Ozark Technical Community College
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