Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Woodruff

Berkeley

Summary

With a proven track record at Caliber Autoglass, I excel in troubleshooting malfunctions and fostering client relationships, ensuring quality assurance and superior customer service. My leadership in transitioning a Safelite Autoglass location to $1.3 million in revenue highlights my problem-solving abilities and professionalism, making me a valuable asset to any team.

Overview

12
12
years of professional experience

Work History

Autoglass Technician

Caliber Autoglass
07.2024 - Current
  • Collaborated with team members to ensure smooth workflow, resulting in timely project completion.
  • Accepted and processed payments for services.
  • Provided same level of care and attention to all customers, no matter vehicle value.
  • Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
  • Developed lasting client relationships by delivering exceptional service and follow-up care.
  • Trained new technicians on proper procedures, contributing to overall team growth and development.
  • Stayed up-to-date with industry trends and advancements in auto glass technology to maintain expertise in the field.
  • Participated in ongoing training workshops, honing skills as an Auto Glass Technician and staying current with industry advancements.

Co-owner/Technician

GWP Autoglass
03.2023 - 06.2025
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.
  • Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
  • Implemented regular performance reviews for staff members to address concerns proactively and provide constructive feedback for continuous improvement.
  • Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
  • Worked as an Autoglass technician to provide our accounts with the best service possible, in order to help them meet their KPI’s.
  • Continuously worked to develop and maintain relationships to grow our business through various partnerships and accounts.

Laborer

Clean Home Improvements
02.2022 - 03.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.
  • Enhanced project timelines by collaborating effectively with team members on various tasks.
  • Developed great customer relations by maintaining high-quality communication, working to achieve customer satisfaction, and creating super fans out of clients.
  • Over delivered on promises to customers in order to facilitate happy customers, thus getting referrals and repeat business from satisfied customers.

Technician

Safelite Autoglass
11.2014 - 02.2022
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
  • Used high-level customer service skills to routinely make happy customers out of disgruntled customers, VIPS, and regular customers.
  • Developed strong relationships with customers, and accounts to garner repeat business.
  • Opened up a brick and mortar location in Columbia, Mo and ran it smoothly for 15 months. I took it from a new store to 1.3 million dollars in revenue, up from $300,000/yr it had been doing beforehand by adding employees, growing our customer base, and learning from local managers to ensure rapid growth and success.
  • Helped train technicians to maintain KPI’s by learning what styles of communication worked best for them and the customers.
  • Routinely taught new employees how to do the job, and how they should go about day-to-day operations, to provide the best service to our customer base.

Pilot Car Driver

SNT Transport
06.2013 - 10.2014
  • Streamlined the permit acquisition process by staying updated on current regulations and maintaining strong relationships with permitting agencies.
  • Managed unforeseen challenges such as inclement weather or mechanical issues effectively, minimizing disruptions to transport schedules.
  • Maintained a clean and organized pilot car, ensuring all necessary equipment was in proper working order before each trip.
  • Coordinated closely with law enforcement personnel during escort assignments requiring additional security measures for high-profile or sensitive loads.
  • Ensured compliance with state regulations and permit requirements for oversized loads, maintaining a record of zero violations.
  • Safeguarded transported cargo from damage through careful driving and constant monitoring of load stability.
  • Maintained detailed logs of all trips, including mileage, fuel consumption, and expenses, contributing to accurate reporting and budget management.
  • Improved client satisfaction by providing professional and courteous customer service throughout each transport project.

Education

Business Management

Jefferson College
Arnold, MO

Skills

  • Troubleshooting malfunctions
  • Quality assurance
  • Teamwork and collaboration
  • Customer service skills
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Relationship building
  • Product knowledge
  • Analytical thinking
  • Professionalism

Timeline

Autoglass Technician

Caliber Autoglass
07.2024 - Current

Co-owner/Technician

GWP Autoglass
03.2023 - 06.2025

Laborer

Clean Home Improvements
02.2022 - 03.2023

Technician

Safelite Autoglass
11.2014 - 02.2022

Pilot Car Driver

SNT Transport
06.2013 - 10.2014

Business Management

Jefferson College

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Thomas Woodruff