THOMAS TORRICELLI

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Helped customers locate products and checked store system for merchandise at other sites.

I worked in the Italian pavilion, more precisely at Epcot, my tasks were: assigning tables to waiters, creating a welcoming environment for guests and making sure their stay was excellent, asking if they had any allergies, managing reservations,

Supported colleagues during peak periods, demonstrating adaptability and strong teamwork skills.

• Contributed to a positive work environment by actively participating in team meetings and sharing best practices.

• Closing and opening of the shop cashier ,reorder the warehouse and check if the goods have all been delivered,customer assistance, make showcases
• Provided excellent customer service, promptly addressing inquiries and resolving issues.

• I welcomed the customer and supported him during the purchasing decision-making process
• Interpret and satisfy customer needs
• Selling items in the store.Take care of the arrangement of products at the point of sale
• Arrange the products on the shelves
• Keep the shop tidy

• I managed room requests and reservations made over the phone, online or via e-mail
• Management, registration of arrivals (check-in) and departures (check out) I managed the communication and provided the information requested by the guest during the stay
• I provided information about local attractions, places of interest and, if necessary, take care of the purchase of tickets for theatrical performances, concerts, excursion bookings, et

• I prepared the dining room for the service
• I welcomed customers
• I was selling company products and services
• I served the diners with food and drink
• I recommended the wines
• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Remained calm and poised when dealing with difficult customers or during busy shifts.