Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Thomas Phillips

Kansas City

Summary

Dynamic Field Manager with a proven track record at Opaque Smoke School, excelling in employee training and safety compliance. Expert in inventory management and conflict resolution, I enhanced operational efficiency and improved staff productivity through strategic planning and quality assurance initiatives. Committed to delivering exceptional service and fostering team success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Field Manager/Operator

Opaque Smoke School
Overland Park
11.2024 - Current
  • Oversaw daily operations and ensured compliance with safety protocols.
  • Maintained inventory of supplies and requested additional items as needed.
  • Created plans to help employees improve by tracking progress and sending results to HR personnel.
  • Evaluated employee productivity levels; implemented strategies to improve efficiency.
  • Ensured compliance with applicable laws, regulations and company policies at all times.
  • Conducted quality checks on equipment before each training session.
  • Provided feedback to instructors on student engagement and performance.

Bartender Supervisor

KC Airport Hilton
Kansas City
06.2024 - Current
  • Supervised bar staff to ensure efficient service during high-volume periods.
  • Trained new bartenders on drink recipes and customer service standards.
  • Developed cocktail menu items based on seasonal trends and guest feedback.
  • Coordinated with kitchen staff to ensure timely service of food and drinks.
  • Resolved customer complaints promptly to enhance guest satisfaction experiences.
  • Ensured compliance with safety regulations and responsible alcohol service policies.
  • Provided exemplary customer service at all times while interacting with patrons.
  • Monitored daily sales transactions to ensure accuracy.
  • Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.
  • Assisted in resolving customer complaints or issues quickly and courteously.
  • Maintained accurate records of financial transactions using POS systems.
  • Trained new bartenders on proper alcohol handling techniques and customer service etiquette.

Bartender

Brewtop
Overland Park
03.2020 - 05.2024

Education

High School Diploma -

William Chrisman
Independence, MO
05-2000

Skills

  • Employee training
  • Inventory management
  • Safety compliance
  • Equipment maintenance
  • Quality assurance
  • Customer service
  • Staff training
  • Sales tracking
  • Conflict resolution
  • Team leadership
  • Time management
  • Problem solving
  • Bartending expertise
  • Creative mixology
  • Wine and liquor expertise

Certification

Certified Professional Mixology Degree

Timeline

Field Manager/Operator

Opaque Smoke School
11.2024 - Current

Bartender Supervisor

KC Airport Hilton
06.2024 - Current

Bartender

Brewtop
03.2020 - 05.2024

High School Diploma -

William Chrisman

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Thomas Phillips