Heather Hall
FESTUS,MO
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Have provided top notch Patient Care and service.
Overview
22
22
years of professional experience
Work History
Patient Advocate Specialist
Eyecare Partners
07.2021 - 12.2022
- Maintain high QA score of over 95% regularly
- Provide thorough quality service while working quickly and efficiently
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Worked effectively with staff from all departments to coordinate resolutions.
- Assisted patients in understanding individual rights and responsibilities in regards to care, and coverage
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
Store Manager
CVS Health
06.2017 - 07.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Managed inventory control, cash control and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Analyzed and interpreted store trends to facilitate planning.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Rotated merchandise and displays to feature new products and promotions.
- Managed 14 employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Hiring, training and mentoring new staff members.
Shift Supervisor
CVS Health
08.2012 - 06.2017
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Applied security, safety and loss prevention strategies during shifts.
- Responded to and resolved customer questions and concerns.
- Created efficient work schedules for each team member to maintain deadlines and fully staff shifts.
- Trained new employees and delegated daily tasks and responsibilities.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference purposes.
Assistant Store Manager
Value City Department Store
01.2001 - 07.2010
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Interviewed, hired and trained associates and equipped to comply with company policies and procedures.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Analyzed and interpreted store trends to facilitate planning.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Skills
- Store Management
- Inbound/Outbound calls
- Knowledge of insurance coverages
- Financial operations management
- Patient Information Management
- Benefits Verifications
- Gathering Information From Patients
- Communicating to Patients and Families
- Patient Rights
- Patient Issue Resolution
- Insurance Authorizations
- 50 WPM Typing Speed
Timeline
Patient Advocate Specialist
Eyecare Partners
07.2021 - 12.2022
Store Manager
CVS Health
06.2017 - 07.2021
Shift Supervisor
CVS Health
08.2012 - 06.2017
Assistant Store Manager
Value City Department Store
01.2001 - 07.2010
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