Thomas Erfft
Florissant
Summary
Seasoned Restaurant Manager bringing proven success in operational efficiency. Known for improving customer satisfaction and maintaining high standards of service while effectively managing costs. Strengths include strategic planning, team leadership, and innovative problem-solving skills. Notably reduced operating costs in previous role by implementing process improvements and staff training programs.
Being a fire support specialist in the United States Army increased my skills and capabilities when dealing with difficult situations and working together as a team, the Army also instilled discipline and leadership skills that help to facilitate a productive and professional working environment for all.
Overview
9
9
years of professional experience
Work History
Pizza Restaurant Manager
Chicago Dough Pizza Company
New Lenox
07.2014 - 03.2023
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Adhered to all health department regulations regarding food storage and preparation.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Trained new employees to perform duties.
- Assisted staff by serving food and beverages or bussing tables.
- Oversaw food preparation, production and presentation according to quality standards.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Fire Support Specialist
United States Army
Fort Bragg
12.2018 - 05.2022
- Cleaned and maintained weaponry following official procedures for optimum reliability.
- Coordinated organizational and intermediate maintenance on guided missile launching systems.
- Employed ground weapons such as howitzers and vehicle-mounted guns to support combat operations.
- Employed laser designators to accurately provide target data to the FDC.
- Assisted with the development of Fire Support Plans for Brigade Combat Teams.
- Utilized digital communications systems to coordinate with air assets regarding CAS operations.
- Conducted target acquisition, surveillance, reconnaissance, and terminal guidance of indirect fire weapons systems.
- Participated in training exercises designed to simulate battlefield conditions.
- Created detailed reports summarizing all fire missions including targets engaged, rounds fired, and results achieved.
- Identified potential enemy targets through aerial reconnaissance or intelligence gathering techniques.
- Coordinated with higher headquarters to ensure proper allocation of resources and personnel.
- Provided fire support to maneuver units in close and deep operations.
- Developed effective call-for-fire plans based on mission objectives.
- Monitored radio transmissions from FOs to detect any changes in the tactical situation that would require adjustments in fire support plans or targeting schemes.
- Provided recommendations concerning position areas that would be most suitable for artillery emplacement.
Education
Bachelors Degree - Supply Chain Management
Ranken Technical College
St Louis, MO03-2026
Associate of Applied Science - High Performance Engines And Race Technology
Ranken Technical College
St Louis, MO03-2025
Skills
- Supply chain management
- Inventory management
- Logistics coordination
- Operational efficiency
- Communication skills
- Customer service
- Collaboration and teamwork
- Continuous improvement
Timeline
Fire Support Specialist
United States Army
12.2018 - 05.2022
Pizza Restaurant Manager
Chicago Dough Pizza Company
07.2014 - 03.2023
Bachelors Degree - Supply Chain Management
Ranken Technical College
Associate of Applied Science - High Performance Engines And Race Technology
Ranken Technical College