Thomas Austin
Poplar Bluff
Summary
Skilled technician known for attention to detail and effective client engagement. Experienced in pest identification and treatment application, with a track record of enhancing customer relationships and satisfaction through proactive communication and education. Dedicated and willing to work in any role that is needed.
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
Work History
Technician
Orkin Pest Control
Poplar Bluff
12.2020 - Current
- Conducted thorough inspections to identify pest issues in residential properties.
- Applied targeted treatments to eliminate pests while ensuring customer safety.
- Educated clients on pest prevention and maintenance strategies for their homes.
- Maintained accurate records of service visits and pest control applications.
- Provided exceptional customer service by addressing concerns and inquiries promptly.
- Trained new technicians on safety protocols and effective pest control methods.
- Managed quality control and maintained high level of customer satisfaction.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Conducted preventive maintenance procedures according to established schedules.
- Completed scheduled appointments on time to drive quality service.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Engaged with customers to understand their needs and recommend suitable solutions.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
Health Information Management Technician
Gamma HealthCare
Poplar Bluff
10.2019 - 11.2020
- Organized patient records for efficient access and retrieval.
- Reviewed and updated health information for accuracy and compliance.
- Maintained confidentiality of patient data according to regulations.
- Collaborated with healthcare teams to streamline documentation processes.
Sales Associate
Generations Furniture
Poplar Bluff
05.2016 - 06.2019
- Assisted customers in selecting furniture to match their home decor.
- Provided product knowledge to customers about furniture materials and care.
- Maintained accurate inventory level through regular stock checks.
- Collaborated with team members to create a welcoming shopping environment.
- Participated in training sessions to improve sales techniques.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Lakeland Union High School
Minocqua, WISkills
- Customer service
- Sales Techniques
- Inventory Management
- Data Entry
- Product Knowledge
- Team Collaboration
- Conflict Resolution
- Relationship Building
- Communication Skills
- Customer Engagement
- Attention to Detail
- Written/Verbal Communication
- Preventative Maintenance
- Time Management
- Training Participation
- Multitasking and Organization
- Troubleshooting
- Documentation and Reporting
- Pest identification
- Treatment application
- Customer education
- Safety protocols
- Tech-Savvy
- Work Planning and Prioritization
- Cash handling
- Problem solving
Timeline
Technician
Orkin Pest Control
12.2020 - Current
Health Information Management Technician
Gamma HealthCare
10.2019 - 11.2020
Sales Associate
Generations Furniture
05.2016 - 06.2019
Lakeland Union High School