Thiera McFee
St. Louis
Summary
Highly articulate, determined, and motivated individual with a positive mindset. Consistently meets deadlines while maintaining exceptional organizational skills and attention to detail. Approaches tasks with a serious and dedicated attitude. A team player striving for success and aiming to contribute to the continual progress of any organization. Strong desire to bring value to your company and confident in ability to achieve success in the future. Open to relocation anywhere and authorized to work in the US for any employer.
Overview
17
17
years of professional experience
Work History
Nursing Assistant
The Delmar Gardens Family
09.2024 - 11.2024
- ASSISTANT RESIDENTS WITH ADLS
- ROUTINE CHECKS EVERY2 hours
- Taking vitals
- Charting
- Making sure each resident has the essential items they need for the day
- Assisting with limited physical therapy
- Daily reminders for residents to remember there everyday needs
- Feeding residents
- Changing briefs and assisting residents to the bathroom
- Assist with showers
- Patient transfers with gait belt
- Patient transfers with mechanical lifts
Dispatcher/Customer Service Representative
MTM/FALCONTEK
05.2023 - 08.2024
- Inbound calls regarding NEMT
- Set return trips home from the ER
- Set trips going to and returning from appointments according to insurance policy
- Verify appts with doctor office for transportation
- Verify drivers through transportation company prior to trips for members
- Update members personal info
Dental Insurance Specialist
NAFMD
11.2022 - 05.2023
- Inbound calls
- Advise members of other insurance plans they can use with there current plan and save money
- New enrollments
- Process payments
- Resolve issues
CSR - Customer Service Representative
American Water Resources
11.2021 - 10.2022
- Took inbound calls relating to customers care
- Resolve billing issues
- Enrolled customer in protection
- Assist corporate with customer updates
- Process refunds and finalize cancellations
- Provide excellent detailed information on the coverage its coverage limits and services fees
- Return outbound calls for enrollment and update customer on account info
- Document accounts in detail of the customers nature of the call
- Ability to multi task and navigate through multiple screens at a time
Residential Advisor
Gateway180
07.2020 - 08.2021
- As a Advisor Working for the homeless shelter that house women and Families, it is my duty to not only reassure this clients being there go to for advise
- To talk at a time of need
- Also being sure that each and every client and family have item that they need to made they stay comfortable by providing clean linen, hygiene products, under wears, laundry soap as well as free washing
- Also make sure that clients stay on top of important task like having a meeting with Intake, Housing Manager, or counselor, reminder's of scheduled housing and doc appointments, Assisting with sorting and placing donated belongs where they belong, facing the pantry canned goods.Perform bed and room checks after curfew being sure that every client is keep clean living area and staying positive as much as possible
CDS
Deer Valley Home Health Services
07.2016 - 06.2020
- Responsibilities
- I assist client with everyday needs such as cleaning, preparing meals, assist with therapy, medication reminder, transportation and many other things that require in the clients everyday living
- We fill out paperwork that i have to submit to the main office that shows the time and what we accomplished through the week
- Accomplishments
- The impact i have with this job in particular is knowing that i make a difference with assisting my clients by seeing progress through my clients
- Our daily activities helps them build there strength and makes them want to do more when it comes to themselves and that lets me kno that i done my job
3rd Key Manager
Rainbow Shops
02.2019 - 06.2019
- Open and close the store
- Check in shipment,mark downs, cash handling, brinks, returns voids, hourly sales check, check cashing, putting out merchandise, layaways etc
Housekeeper
st.johns nursing home
08.2017 - 12.2018
- My duties are to sanitize beds and change linen, clean bathrooms, clean toilets,sink, dust air vents, empty trash, clean windows and rails, sanitize chairs, fill and replace tissue,paper towels and soap in dispenser, fill linen carts, vacuum
Special Finance Assistant/ Sales Rep
Suntrup Nissan Pre-owned
04.2014 - 06.2014
- Responsibilities
- Contact new lead via email, text, phone call
- Inform them results of auto loan application and set appointment for them to meet with special finance
- Make sure they are aware of proper documentation needed to bring in to the appointment
- I fax and make copies of paper work as well and transfer and organize data in the system
- Accomplishments
- The impact I had during this job was to accomplish my everyday goals as far as getting the customer in my determination and motivation allowed me to do and I was satisfied however it was a great experience an opportunity I wish it was a permanent position
- I demonstrated strong verbal communication with customers with details to organize and cope with any situation presented
Customer Service Representative
Family Dollar
03.2013 - 06.2014
- Responsibilities
- Checkout, Recovery, Price checking, Cash deposits , resolve customer issues, freight, place schematics, greet customers as a daily duty, train the new team members
- Accomplishments
- The impact that I have at the job would have to be dealing with people in which is something I inspire doing
- Skills Used
- I demonstrated team leadership, determination with a drive to succeed and advance
Cashier/Customer Service
Trade Post
08.2011 - 01.2013
- Responsibilities
- Check out, Inventory, Pricing, freight, Make orders, Prepared machines for cooks
- Accomplishments
- My impact was working with people
- Skills Used
- I demonstrated team leadership, determination with a drive to succeed
Front Desk Clerk
William & Williams Cleaning Co.
04.2008 - 05.2011
- Responsibilities
- Answer phone, Take messages, Take work orders, Faxes, data input, copying, Filing, Appt scheduling using excel
- Accomplishments
- The impact that I had was my Inspiration to work with people
- Skills Used
- I demonstrated leadership and determination with a drive to advance to the next level in the work field
Education
High school diploma or GED -
Gateway Institute of Technology
St. Louis, MO12.2008
Harris Stowe State University
Saint Louis Mo2008
Skills
- Advanced computer knowledge
- Vitals
- 52 wpm
- Communication skills
- Time Management
- Housekeeping
- Meal Preparation
- Word
- Customer Service
- Medication Administration
- Cash Handling
- Upselling
- Filing
- CSR
- Freight Experience
- Microsoft Office
- Excel
- Cash Register
- Cleaning
- Home Care
- Sales
Timeline
Nursing Assistant
The Delmar Gardens Family
09.2024 - 11.2024
Dispatcher/Customer Service Representative
MTM/FALCONTEK
05.2023 - 08.2024
Dental Insurance Specialist
NAFMD
11.2022 - 05.2023
CSR - Customer Service Representative
American Water Resources
11.2021 - 10.2022
Residential Advisor
Gateway180
07.2020 - 08.2021
3rd Key Manager
Rainbow Shops
02.2019 - 06.2019
Housekeeper
st.johns nursing home
08.2017 - 12.2018
CDS
Deer Valley Home Health Services
07.2016 - 06.2020
Special Finance Assistant/ Sales Rep
Suntrup Nissan Pre-owned
04.2014 - 06.2014
Customer Service Representative
Family Dollar
03.2013 - 06.2014
Cashier/Customer Service
Trade Post
08.2011 - 01.2013
Front Desk Clerk
William & Williams Cleaning Co.
04.2008 - 05.2011
High school diploma or GED -
Gateway Institute of Technology
Harris Stowe State University
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