THERESA J. JUBERT, M.Ed.
St Louis
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proven track record of building high-achieving teams and increasing customer satisfaction and retention.
Overview
16
16
years of professional experience
Work History
Senior Client Solutions Consultant, ScaleFunder
Ruffalo Noel Levitz, LLC
11.2019 - Current
- Streamlined client onboarding for faster solution implementation, reducing downtime and increasing productivity.
- Trained internal teams on new software applications, empowering them to better serve clients with up-to-date knowledge.
- Championed a culture of continuous learning, encouraging team members to seek out new skills and knowledge for personal and professional growth.
- Managed diverse projects and resolved complex issues to support timely completion.
- Performed proof of concept demonstrations, instructing potential customers on benefits of the ScaleFunder product.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
Senior Digital Fundraising Strategist
The University of Iowa Center for Advancement
09.2014 - 10.2019
- Managed high-impact projects from inception to completion, consistently delivering results on time and often exceeding fundraising goals.
- Helped university leaders and health care executives develop website portals and social media pages to promote entrepreneurial fundraising.
- Created customized marketing materials to increase campaign awareness.
- Collected and analyzed web metrics such as visits, conversion rates, time on site, and page views per visit.
- Researched and analyzed industry trends to inform digital fundraising strategies.
Public Relations Specialist
Drake University
03.2013 - 09.2014
- Strategized, wrote, and implemented media and public relations plans for the university's strategic priorities.
- Secured positive press coverage for university leaders through targeted outreach and effective storytelling techniques.
- Established and maintained important working relationships with journalists covering higher education locally, regionally, and nationally.
- Prepared faculty and administrators for media opportunities, special events, and thought leadership development.
- Drafted and distributed press releases and official university statements to the media.
Student Success Advisor, Greek Life
Iowa State University
08.2011 - 03.2013
- Helped fraternity and sorority students develop organizational, time management, and leadership skills.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Collaborated with parents, school faculty, and other key stakeholders to address problems and grow student success.
Assistant Editor
Premier Guitar Magazine
06.2008 - 08.2011
- Created editorial content for print and website.
- Assisted web content editor with website development and advertising.
- Collaborated with design, editorial and marketing departments to meet desired content goals.
Education
Master of Education - Higher Education Administration
Iowa State University
Ames, IA05-2013
Bachelor of Arts - Journalism And Mass Communication
The University of Iowa
Iowa City, IA 05-2009
Skills
- Cross-functional team leader
- Relationship builder and problem solver
- People manager
- Trainer and coach
- Experience with high-growth SaaS startup
- Account manager and consultant
- Client success and retention
- Public and media relations
- Data analytics and market research
- Customer service and support
- CRM management
- Proficient in Zendesk, HappyFox, & Salesforce
Pronouns
she/her
STRENGTHS FINDER
- Positivity
- Empathy
- Harmony
- Developer
- Individualization
Timeline
Senior Client Solutions Consultant, ScaleFunder
Ruffalo Noel Levitz, LLC
11.2019 - Current
Senior Digital Fundraising Strategist
The University of Iowa Center for Advancement
09.2014 - 10.2019
Public Relations Specialist
Drake University
03.2013 - 09.2014
Student Success Advisor, Greek Life
Iowa State University
08.2011 - 03.2013
Assistant Editor
Premier Guitar Magazine
06.2008 - 08.2011
Master of Education - Higher Education Administration
Iowa State University
Bachelor of Arts - Journalism And Mass Communication
The University of Iowa
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