Summary
Overview
Work History
Education
Skills
Timeline
Generic

THERESA HARPER

Kansas City

Summary

Dynamic engineering professional with extensive experience at the City of Kansas City, excelling in infrastructure permitting and regulatory compliance. Proven track record in team leadership and employee training, enhancing operational efficiency. Adept at database development and public record management, ensuring meticulous attention to detail and effective communication in high-stakes environments. I have a customer service background throughout my working career.

Overview

29
29
years of professional experience

Work History

Retired

From City of Kansas City Missouri
Kansas City
01.1996 - 06.2023

Principal Engineering Technician (Supervisor)

City if Kansas City Missouri
Kansas City
03.2022 - 06.2023
  • Supervised Land Development Permits Department to ensure compliance and operational efficiency.
  • Issued major infrastructure permits for street, sewer, and lighting construction projects.
  • Issued minor infrastructure permits for curb, sidewalk, and drive approach repairs.
  • Conducted employment interviews to select qualified candidates for department positions.
  • Tracked employee training schedules to maintain adherence to regulatory requirements.
  • Verified surety bond and insurance coverage for permit compliance.
  • Assisted in developing a database program to optimize operational workflows.
  • Created new job description procedures.
  • Performed public record searches to support decision-making and maintain accurate records.

Senior Engineering Technician (Supervisor)

City Of Kansas City, Mo. Government
Kansas City
11.2014 - 03.2023
  • Supervised Land Development Permits Department to ensure compliance and operational efficiency.
  • Issued major infrastructure permits for street, sewer, and lighting construction projects.
  • Processed minor infrastructure permits for curb, sidewalk, and drive approach repairs.
  • Conducted employment interviews to select qualified candidates for department positions.
  • Tracked employee training schedules to maintain adherence to regulatory requirements.
  • Verified surety bond and insurance coverage for permit compliance.
  • Performed public record searches to support decision-making and maintain accurate records.

Lead Engineering Technician

City Of Kansas City, Mo. Government
Kansas City
07.2013 - 11.2015
  • Customer service.
  • Fee invoicing.
  • Data entry.
  • Created permits.
  • Phone, email, fax, and in-person communications.
  • Issued major infrastructure permits for street, sewer, and lighting construction projects.
  • Processed minor infrastructure permits for curb, sidewalk, and drive approach repairs.
  • Verified surety bond and insurance coverage for permit compliance.
  • Performed public record searches to support decision-making and maintain accurate records.
  • Created blasting permits.
  • Coordinated blasting permits with the Fire Department.
  • Street grade requests.
  • Sewer line and stub location requests.

Engineer Technician

City Of Kansas City, Mo. Government
Kansas City
03.2007 - 07.2013
  • Customer service.
  • Fee invoicing.
  • Data entry.
  • Created permits.
  • Collects and verifies permits.
  • Assisted both internal and external customers.
  • Phone, email, fax, and in-person communications.
  • Issued major infrastructure permits for street, sewer, and lighting construction projects.
  • Processed minor infrastructure permits for curb, sidewalk, and drive approach repairs.
  • Verified surety bond and insurance coverage for permit compliance.
  • Performed public record searches to support decision-making and maintain accurate records.
  • Created blasting permits.
  • Coordinated blasting permits with the Fire Department.
  • Street grade requests.
  • Sewer line and stub location requests.

Engineering Technician 1

City Of Kansas City, Mo. Government
Kansas City
09.2005 - 03.2007
  • Confined space entry.
  • Customer service.
  • Data entry.
  • Record keeping.
  • Food facility inspections.
  • Inspected grease traps.
  • Conducted sink tests to ensure proper water flow.
  • Contacted the health department if health infractions were present.
  • Placed sample collection machines in the main sewer systems at various locations.
  • Collected wastewater samples from the sewer system.
  • Prepared collected samples for transport to the lab department.
  • Stored samples in ice until dropped off. Must be dropped off on the day of collection.
  • Drew mapped diagrams pinpointing clean-out locations.
  • Toured industrial facilities and performed chemical discharge, ensuring it was not contaminating the city's clean water system.
  • \

Secretary

City Of Kansas City, Mo. Government
Kansas City
08.2002 - 09.2005
  • Handled work assignments for mechanics.
  • Alphabetical and numerical document filing.
  • Composing correspondence.
  • Prepared comprehensive reports, and kept detailed activity reports.
  • Oral and written communication.
  • Work assignment distribution.
  • Responsible for vehicles and lawn equipment repairs.
  • Responsible for fabrication and body repairs.

Information Processor

City Of Kansas City, Mo. Government
Kansas City
05.1999 - 08.2002
  • Data entry.
  • Filing.
  • Card indexing.
  • Document labeling.
  • Back up secretarial duties in the secretary's absence.
  • Backup payroll clerk and timekeeper.
  • Transport engineering plans to different locations.
  • Distributed plans to engineers.
  • Back up secretarial duties.

Microfilm Operator

City Of Kansas City, Mo. Government
Kansas City
01.1996 - 05.1999
  • Create microfiche.
  • Filmed documents and maps.
  • Labeled microfilm and microfiche.
  • Document and map preparation.
  • Processed undeveloped rolls after they were filmed in the darkroom.
  • Prepared microfilm and microfiche for archival, and for department distribution and use.
  • Performed quality control.

Cashier

Walmart
Kansas City
03.1995 - 12.1995
  • Cash handling,
  • Customer service.
  • Customer assistance.
  • Merchandise return.

Medical Assistant

Cooperative Physician Services Inc.
Kansas City
08.1994 - 01.1995
  • Charting
  • Phlebotomy.
  • Take vital signs.
  • Assisted doctors.
  • Preformed X-rays.
  • Administer medication injections.
  • Sanitized rooms after use.
  • Specimen collection.
  • Handled outgoing and incoming calls.
  • Scheduled appointments.

Education

High School Diploma -

East High School
Kansas City, MO
05-1989

Certificate - Medical Assistant

Concorde Career Institute
Kansas City, MO

Skills

  • Infrastructure permitting
  • Regulatory compliance
  • Employee training
  • Database development
  • Public record management
  • Customer relationship management
  • Team leadership
  • Problem solving
  • Effective communication
  • Attention to detail
  • Time management
  • Decision making
  • Conflict resolution
  • Operational efficiency
  • Data analysis

Timeline

Principal Engineering Technician (Supervisor)

City if Kansas City Missouri
03.2022 - 06.2023

Senior Engineering Technician (Supervisor)

City Of Kansas City, Mo. Government
11.2014 - 03.2023

Lead Engineering Technician

City Of Kansas City, Mo. Government
07.2013 - 11.2015

Engineer Technician

City Of Kansas City, Mo. Government
03.2007 - 07.2013

Engineering Technician 1

City Of Kansas City, Mo. Government
09.2005 - 03.2007

Secretary

City Of Kansas City, Mo. Government
08.2002 - 09.2005

Information Processor

City Of Kansas City, Mo. Government
05.1999 - 08.2002

Retired

From City of Kansas City Missouri
01.1996 - 06.2023

Microfilm Operator

City Of Kansas City, Mo. Government
01.1996 - 05.1999

Cashier

Walmart
03.1995 - 12.1995

Medical Assistant

Cooperative Physician Services Inc.
08.1994 - 01.1995

High School Diploma -

East High School

Certificate - Medical Assistant

Concorde Career Institute

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THERESA HARPER