Theopholius O'Neal
St Louis
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
In the roles of CSR, GM Owner's Rep, and FRM, I have become a well-rounded U-Haul employee, and I would be a great asset for any U-Haul team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Relief Manager
Uhaul fo Missouri Northeast
St Louis
08.2016 - Current
- Oversaw daily operations and coordinated staff schedules at U-Haul centers.
- Managed inventory control and ensured equipment was properly maintained and ready for use.
- Trained new employees on company policies and safety procedures to promote compliance.
- Implemented process improvements to enhance customer service and operational efficiency.
- Facilitated effective communication between teams to streamline workflow and resolve issues.
- Developed training materials to support staff development and operational excellence initiatives.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
- Ensured compliance with industry regulations and company policies.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented quality control measures to uphold company standards.
Education
Associate of Science - Architectural Drafting
University of Hawaii At Hilo
Hilo, HI05-2012
Skills
- Inventory management
- Process improvement
- Employee training
- Quality control
- Compliance enforcement
- Customer relationship management
- Problem solving
- Conflict resolution
- Cross-functional teamwork
- Team leadership
- Customer service
- Decision-making
- Verbal and written communication
- Time management
- Team communication
Affiliations
- I play Cornhole quite well
- At 64, I still enjoy video games on PlayStation platforms.
- I collect old toys and comics
- Stargazing in the night sky
Accomplishments
- Received the first African American Student of the Year award at University of Hawaii at Hilo.
- Graduated 1st in my class with a GPA of 3.8.
- Received 1st promotion to FRM position after being GM less than 2 years.
- State certified propane instructor in Missouri for Uhaul.
Certification
- State certified propane instructor (MO).
- Held Class A CDL.
References
References available upon request.
Timeline
Field Relief Manager
Uhaul fo Missouri Northeast
08.2016 - Current
Associate of Science - Architectural Drafting
University of Hawaii At Hilo
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