Thehillah Irisa
Columbia
Summary
Customer-focused professional with experience in sales and direct support services, bringing strong communication, problem-solving, and relationship-building skills. Background includes delivering high-quality customer service, supporting individuals with diverse needs, and adapting quickly in fast-paced environments. Currently completing an Associate of Applied Science in IT with a concentration in Cybersecurity, with a strong interest in applying technical knowledge, analytical thinking, and customer-focused skills in an entry-level IT or cybersecurity role.
Overview
5
5
years of professional experience
Work History
Sales Representative
MM Hospitality (Boost Mobile)
05.2022 - Current
- Conducted product demonstrations to effectively communicate features and benefits to potential customers.
- Developed strong relationships with clients to enhance customer retention and satisfaction.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Trained new team members on sales processes and product knowledge to ensure consistent performance.
- Participated in regular sales meetings to review performance metrics and strategize for future growth opportunities.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling and networking.
Direct Support Professional
Maurizi ISL
02.2023 - 07.2024
- Provided individualized care and support to clients with diverse needs.
- Assisted in implementing personalized care plans to enhance client well-being.
- Facilitated daily living activities, promoting independence and self-sufficiency.
- Maintained accurate documentation of client progress and interventions.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Laundry Attendant
Wash House Laundry
09.2020 - 05.2022
- Operated washers and dryers efficiently, ensuring optimal performance and cleanliness.
- Sorted, folded, and organized laundry items to maintain inventory accuracy.
- Monitored machine operations, performing routine maintenance to minimize downtime.
- Trained new staff on equipment usage and safety protocols for compliance.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
Education
Associate of Applied Science - I.T Cybersecurity
Moberly Area Community College
Moberly, MO05-2026
High School Diploma -
Rock Bridge High School
Columbia, MO05-2022
Skills
- Customer service
- Customer relations
- Fast learner
- Interpersonal communication skills
- Product and service knowledge
- Time management
- Behavior redirection
- Client support
Languages
English
Native or Bilingual
Kinyarwanda
Native or Bilingual
French
Limited Working
Timeline
Direct Support Professional
Maurizi ISL
02.2023 - 07.2024
Sales Representative
MM Hospitality (Boost Mobile)
05.2022 - Current
Laundry Attendant
Wash House Laundry
09.2020 - 05.2022
Associate of Applied Science - I.T Cybersecurity
Moberly Area Community College
High School Diploma -
Rock Bridge High School