Tessa Pinkelman
Saint Joseph
Summary
Proven leader at Gyro Paradise-Mediterrenean Grill, adept in elevating service standards and boosting revenue through innovative menu development and customer satisfaction strategies. Excelled in multitasking and guest engagement across various roles, demonstrating exceptional customer service and a strong work ethic. Skilled in cash handling, with a track record of fostering positive relationships and enhancing guest experiences.
Overview
5
5
years of professional experience
Work History
Server
Buffalo Wild Wings
01.2024 - 12.2024
- Demonstrated strong multitasking skill while managing multiple tables without compromising service quality.
- Building connections with guest to create a friendly and professional service.
- Attentively took orders with POS system, ran food, bussed tables, checked out guests, and thoroughly completed opening and closing duties. Completing my part as a team member is something I prioritize and take pride in.
- Collaborated with another team member during busy shifts understanding when to give and ask for help to promote effective workflow and excellent guest experiences.
- Recognized regulars and built strong relationships to ensure their return and appreciate their business.
- Addressed customer complaints or concerns professionally, ensuring resolution and maintaining positive relationships.
Craft Shop Team Member- Glass Studio
YMCA of The Rockies Estes Park Center
05.2022 - 08.2022
- Curated a personable experience for each guest by making conversation and promoting other activities available in the craft shop. Made participants feel comfortable asking questions and providing necessary instructions and assistance to provide a stress crafting experience.
- Quickly and thoroughly learned the process of glass fusion and other crafts allowing myself to be prepared to provide instruction and cover for other team members to help guests in other stations.
- Maintained a safe work space free from hazards of working with glass, regulated stock, and learned extreme precision and attention to detail.
- Led and supervised multiple tables of guests, instructing them on safety procedures and forming a welcoming and creative environment, adapting and elaborating instructions to cater to guests of all ages and abilities.
Host
Gusano's Chicago Style Pizzeria
02.2022 - 06.2022
- Effectively managing large parties or unexpected events during busy shifts while ensuring guest comfort and satisfaction.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean environment clearing tables to help servers and stepping in to run food when help was needed to ensure excellent guest service and teamwork ideals.
Assistant Manager
Gyro Paradise-Mediterrenean Grill
10.2019 - 07.2021
- Was chosen to help build a new menu where I learned to build business relations, create new dishes, a cohesive menu, improve sales, promote customer satisfaction, and raise sale prices resulting in the business acquiring a higher income.
- Trained new employees, including instructing them on food safety, customer service standards, and system operations.
- Learned how to grow from criticism, adapt to situations, how and when to step up to the plate, hold other team members accountable, and place satisfaction as the top priority.
- Aided in creating schedules and learned how to adapt and work around team members' outside obligations.
Education
Bachelor of Science - Physical Therapy Assistance
Missouri Western State University
Saint Joseph, MO05-2026
High School Diploma -
Bishop LeBlond Highschool
Saint Joseph, MO05-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- First Aid Certified- Red Cross
Timeline
Server
Buffalo Wild Wings
01.2024 - 12.2024
Craft Shop Team Member- Glass Studio
YMCA of The Rockies Estes Park Center
05.2022 - 08.2022
Host
Gusano's Chicago Style Pizzeria
02.2022 - 06.2022
Assistant Manager
Gyro Paradise-Mediterrenean Grill
10.2019 - 07.2021
Bachelor of Science - Physical Therapy Assistance
Missouri Western State University
High School Diploma -
Bishop LeBlond Highschool
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