Terry Tucker
Independence
Summary
Innovative Call Center Representative with 8 years of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions. Personable Member Service Representative is offering 10 yrs of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal customers. Focused on surpassing expectations and driving team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Owner
Tuckers Transports
08.2023 - Current
- Managed day-to-day business operations.
- I consult with customers to assess their needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
Call Center Representative
Earncashwithme
10.2020 - Current
- Answered over 25 calls per shift to meet fast-paced call center demands
- Documented and detailed calls and complaints using the call center's CRM database
- Performed various clerical duties by filing and faxing documents and creating customer databases
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Resolved concerns with products or services to help with retention and drive sales
Education
Bachelor of Science - Business Administration & Data Analysis
Liberty University
Lynchburg, VA2027
High School Diploma -
John Muir High School
03.1978
Skills
- Service recommendations
- Documentation and reporting
- Transcription
- Call center operations
- CUSTOMER SERVICE /OWNER/OPERATOR
Certification
Certificate of Completion
Missouri Security Guard Essentials
Certificate of Completion
Acct 211 Principles of Accounting | Exam Online AA Students
Timeline
Owner
Tuckers Transports
08.2023 - Current
Call Center Representative
Earncashwithme
10.2020 - Current
Bachelor of Science - Business Administration & Data Analysis
Liberty University
High School Diploma -
John Muir High School
Similar Profiles
William TuckerWilliam Tucker
Forman at Tuckers MachineForman at Tuckers Machine
Riley SkinnerRiley Skinner
Server at Tuckers RestaurantServer at Tuckers Restaurant
Kai FreidbergKai Freidberg
Food Runner at Tuckers TavernFood Runner at Tuckers Tavern