Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terry Matson

Pleasant Hill,MO

Summary

Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.

Overview

14
14
years of professional experience

Work History

Area Manager

Wal-Mart Distribution Center
07.2023 - Current
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Transformed underperforming teams into productive, profitable teams.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.

Area Manger

Wal-Mart
05.2023 - 07.2023
  • Established territory boundaries and distribution routes to maximize service quality.
  • Resolved conflicts promptly to promote positive environment for associates.
  • Coordinated with other Area/Ops managers to actualize performance improvement strategies.
  • Drove revenues and team morale by developing and deploying challenge's and goals for the shift.
  • Supervised three areas to enforce high-quality standards of operation.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.

Assistant Manager

Cells-U-More
01.2016 - 04.2018
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Created employee schedules to align coverage with forecasted demands.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.

Martial Arts Instructor

Arbuckle Black Belt Acadmey
10.2011 - 11.2021
  • Kept up with certifications and continuing education to provide students with best possible instruction.
  • Met needs of different students by adapting teaching materials and methods.
  • Worked with fellow teachers to devise and implement support plans to help students excel.
  • Implemented research-based curriculum and instructional strategies for self-enrichment topics.
  • Collaborated with colleagues to share ideas and resources to enhance student experience and success.
  • Assisted with sparring and contact exercises to pair students of similar rank, size, and age.
  • Supported students in identifying, setting and achieving personal goals.
  • Provided feedback and corrections to improve students' skills and techniques.
  • Advised students on selecting and developing effective study habits for self-enrichment topics.
  • Taught both core principles and fighting techniques to students of all levels.
  • Communicated with parents to keep families informed of student progress and address concerns.
  • Created interactive activities to engage students and maximize learning.

Assistant Store Manager

McDonalds
03.2011 - 02.2015
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Trained new employees on proper protocols and customer service standards.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Created and maintained safe and secure work environments for employees.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

High School Diploma -

Sulphur High School
Sulphur, OK
05.2012

Skills

  • Facility Tours
  • Revenue Target Achievement
  • WPS (Wal-Mart Performance System)
  • Directing Team Members
  • Business Leadership
  • Program Optimization
  • Management Training
  • Goals and Performance
  • Performance Monitoring and Evaluation
  • Strategize Business Plans
  • Manage Operations
  • Materials Planning and Logistics
  • Inventory Tracking and Management
  • Team development
  • Process improvement
  • Staff development
  • Training and coaching

Timeline

Area Manager

Wal-Mart Distribution Center
07.2023 - Current

Area Manger

Wal-Mart
05.2023 - 07.2023

Assistant Manager

Cells-U-More
01.2016 - 04.2018

Martial Arts Instructor

Arbuckle Black Belt Acadmey
10.2011 - 11.2021

Assistant Store Manager

McDonalds
03.2011 - 02.2015

High School Diploma -

Sulphur High School

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Terry Matson