Terry Jeffries
Blue Springs,MO
Summary
Area Manager with expertise in quality, safety, and training oversight for Project Managers in Kansas City and Omaha. Proficient in coordinating logistics and operations to meet market objectives. Proven track record of boosting team productivity and customer satisfaction through effective leadership and problem-solving.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Area Manager
Ground Penetrating Radar Systems
Kansas City, Missouri
06.2018 - Current
- Responsible for providing team leadership, coaching, and development of Project Managers within the Kansas City and Omaha markets.
- Oversee quality control measures, increasing accuracy in project execution and reducing error rates significantly.
- Coordinate with stakeholders to ensure compliance with industry standards, thereby enhancing the organization's reputation and fostering client trust.
- Lead team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Conduct regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Manage daily operations for optimal performance, ensuring the timely completion of tasks and projects.
- Develop strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote a positive environment for customers.
- Oversee training programs for staff, fostering skill development and promoting a culture of continuous improvement.
- Lead cross-functional teams to enhance operational workflows and ensure project alignment with strategic objectives.
- Collaborate with leadership to define operational objectives and ensure alignment with our Commander's Intent.
- LDP 101, LDP 201, SEAL LEADERSHIP 1.0, SEAL LEADERSHIP 2.0
- S.C.A.N (Synergy, Culture, Awareness, Networking) Facilitator.
Project Manager
Ground Penetrating Radar Systems
Kansas City, Missouri
10.2013 - 01.2018
- Collaborated with stakeholders to define project scope, goals, and deliverables.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Utilized various locating techniques, including electromagnetic induction and ground penetrating radar, to ensure comprehensive results in diverse environments.
- Developed positive rapport with clients from diverse backgrounds through active listening skills, empathy, and cultural sensitivity.
- Conducted precise underground utility locating using electromagnetic and ground-penetrating radar technologies.
- Collaborated with project teams to ensure accurate mapping of existing utilities prior to excavation activities.
- Trained junior staff on safety protocols and best practices in utility locating techniques and equipment use.
- Developed comprehensive proposals aligned with client specifications and project requirements.
- Maintained accurate records of project findings for detailed report writing.
Supervisor
UPS
Toledo, OH
04.2006 - 10.2013
- Supervised daily operations, ensuring compliance with safety regulations and company policies.
- Trained and mentored new team members on standard operating procedures and best practices.
- Coordinated workflow among team members to optimize productivity and efficiency.
- Monitored performance metrics, identifying areas for process improvement and implementing solutions.
Skills
- Project coordination
- Operational efficiency management
- Relationship management
- Goal setting and evaluation
- Team development
- Client relationship management
- Quality control management
- Risk mitigation
- Expertise in utility mapping techniques
- Construction site expertise
- Experienced in blueprint analysis
- Ground-penetrating radar expertise
Accomplishments
- Successfully expanded the Kansas City market from a 2-person operation to a robust team capable of supporting 10 full-time Project Managers, significantly increasing revenue.
- Effectively managed 5 One-Call contracts at once, including the University of Kansas, which received approximately 100 tickets a month, all with 48-hour deadlines.
- Served as the Area Manager of St. Louis, Kansas City, and Omaha, providing leadership and support to 13 Project Managers.
Certification
- PACP | LACP| MACP (Pipeline, Lateral, and Manhole Assessment) NASSCO, Inc - Issued Mar 2023
- OSHA 30-Hour Construction - Dec 2022
- Scissor Lift 3a Operator - Oct 2022
Timeline
Area Manager
Ground Penetrating Radar Systems
06.2018 - Current
Project Manager
Ground Penetrating Radar Systems
10.2013 - 01.2018
Supervisor
UPS
04.2006 - 10.2013
Similar Profiles
Caleb NelsonCaleb Nelson
Senior Talent Acquisition Specialist at Ground Penetrating Radar SystemsSenior Talent Acquisition Specialist at Ground Penetrating Radar Systems
Rigoberto RochaRigoberto Rocha
Project Manager at Ground Penetrating Radar SystemsProject Manager at Ground Penetrating Radar Systems
Ryan HinzRyan Hinz
Project Manager at Ground Penetrating Radar SystemsProject Manager at Ground Penetrating Radar Systems
Joshua ScheibleJoshua Scheible
Registered Nurse, Intensive Care Unit at Lee's Summit Medical CenterRegistered Nurse, Intensive Care Unit at Lee's Summit Medical Center
Samantha PoortSamantha Poort
Library Media Specialist at Grandview C-4 School DistrictLibrary Media Specialist at Grandview C-4 School District