Terrion Jones
Kansas City
Summary
Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Dual professional skills to maintain accurate records, schedule appointments and handle various administrative responsibilities. Applying skills of warmth and compassion to clients and provide effective feedback and support in navigating life experiences.
Overview
9
9
years of professional experience
2026
2026
years of post-secondary education
1
1
Language
Work History
Eligibility Specialist
Mid America Regional Counsel
01.2020 - Current
- Assisted clients with completion of applications and paperwork.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Wrote job orders from employers to record accurate description of required job duties, working hours and wages.
- Devised and implemented strategies to streamline eligibility verification processes.
- Meet with families to provide childcare services and resources outside of childcare
Community Support Worker
Mental Health Resources
11.2017 - 01.2020
- Produced crisis management and intervention plans for communities in need.
- Established networks to increase community awareness of new programs.
- Facilitated referrals to community resources and services to meet needs of individuals and families.
- Helped individuals to provide education and understanding of available social services.
Nutrition Assistant
KU Medical Center
01.2016 - 10.2017
- Coordinated and monitored purchases, preparation and delivery of meals for patients and families.
- Developed and maintained accurate nutrition records and databases.
- Participated in nutrition research projects and programs.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
Education
Master of Science - Counseling
University of Central Missouri
Skills
Gathering Referrals
Eligibility Consultation
Onsite Visits
Appointment Scheduling
Stellar customer services
Demonstrating compassion, empathy and understanding to families in need
Collaboration with program providers
Timeline
Eligibility Specialist
Mid America Regional Counsel
01.2020 - Current
Community Support Worker
Mental Health Resources
11.2017 - 01.2020
Nutrition Assistant
KU Medical Center
01.2016 - 10.2017
Master of Science - Counseling
University of Central Missouri
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