Summary
Work History
Education
Skills
Timeline
Generic

Terri Pritchett

HELENA

Summary

Dynamic sales professional with extensive experience at AT&T, excelling in customer retention and team management. Proven track record of exceeding sales goals through effective leadership and exceptional customer service. Strong organizational skills and a deep understanding of wireless technology drive success in fast-paced environments. Committed to fostering team growth and achieving outstanding results.

Work History

Professional Sales Consultant

AT&T
2014 - 2018
  • Possess a competitive spirit and desire to meet and exceed sales goals
  • Stay up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools
  • Understand customer needs and help them discover how our products meet those needs
  • Multi-task in a fast paced team environment
  • Educate and engage customers through product demonstrations
  • Interact with customers and provide prompt and courteous customer service to all customers

Level III Store Manager

AT&T
2007 - 2014
  • Built winning team in consumer wireless, consumer internet, and customer satisfaction
  • Meet and exceed sales objectives for company owned location
  • Develop and coach sales consultants to maximize their skills and achieve their goals
  • Effectively manage a team of 18 to 20 retail store employees
  • Ensure exceptional customer satisfaction
  • Exhibit a high level of leadership presence within all aspects of the business and other internal departments
  • Analyze various business reports for trend analysis and strategic planning purposes
  • Responsible for overall store appearance, inventory, personnel, and scheduling

Assistant Manager

AT&T
1999 - 2007
  • Worked directly under the supervision of the Retail Store Manager
  • Spend 75% of time on the sales floor to ensure efficient, courteous handling of customer requests, including sales, billing/service problem resolution, bill payments and technical troubleshooting
  • Resolve customer escalations
  • Verify accuracy of daily service revenue reports and bank deposits
  • Responsible for overall store appearance, inventory, personnel, and scheduling

Retail Sales Consultant

Cingular
1996 - 1999
  • Using competitive spirit to meet and exceed assigned sales goals
  • Understanding customer's needs and helping them discover how our products meet those needs
  • Working a variety of hours including weekends and occasional overtime
  • Educating and engaging customers through product demonstration


Education

Certificate in Secretarial -

Highland Community College
Highland, KS
01-1990

Skills

  • Wireless
  • Customer Retention
  • Sales Operations
  • Customer Service
  • Account Management
  • Team Building
  • Team Management
  • Employee Supervision
  • Strong organization skills with attention to detail
  • Excellent negotiating skills
  • Excellent sales skills and demonstrate to meet or exceed performance standards
  • Familiarity wireless terminology

Timeline

Professional Sales Consultant

AT&T
2014 - 2018

Level III Store Manager

AT&T
2007 - 2014

Assistant Manager

AT&T
1999 - 2007

Retail Sales Consultant

Cingular
1996 - 1999

Certificate in Secretarial -

Highland Community College

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Terri Pritchett