TERRI GILES
Kansas City,MO
Summary
Dynamic operations leader with extensive experience at Ford Motor Company, excelling in team supervision and customer satisfaction. Proven track record in enhancing performance through effective coaching and policy enforcement. Skilled in POS systems and task delegation, fostering a motivated workforce that drives operational efficiency and achieves business objectives.
Knowledgeable Supervisor with solid background in supervising floor operations and ensuring smooth workflow. Proven track record of enhancing team productivity and maintaining high standards of customer service. Demonstrated leadership and problem-solving skills in managing daily tasks and resolving issues promptly.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
40
40
years of professional experience
Work History
Floor Supervisor
Goodwill
12.2019 - Current
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Evaluated work of 5 floor employees to improve performance.
Supervisor of Operations
Ford Motor Company- Team Solutions Sub Contractor
06.2016 - 07.2019
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Completed bi-weekly payroll for 15 employees.
General Supervisor
City of Kansas City Mo.
03.1985 - 01.2014
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Ensured compliance with industry regulations by staying current on relevant laws, codes, and best practices.
- Championed employee development initiatives designed to enhance skill sets of team members leading to improved job satisfaction rates among staff.
- Optimized workflow processes to increase efficiency and reduce operational costs.
- Enhanced productivity by implementing efficient scheduling and resource allocation strategies.
- Oversaw the hiring process for new employees, including interviews, selection decisions, and onboarding procedures.
- Collaborated with other departments to achieve company-wide objectives and goals effectively.
- Developed strong relationships with clients to ensure satisfaction and maintain long-term partnerships.
- Reduced downtime by maintaining equipment in proper working condition through scheduled preventive maintenance tasks.
- Fostered a positive work environment by promoting teamwork, open communication channels, and continuous learning opportunities for staff members.
- Managed team performance, providing regular feedback, coaching, and performance evaluations.
- Increased employee retention through effective communication, training, and mentoring programs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Supervised ongoing daily production phases.
- Managed staff hiring, training and supervision.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Kept accurate and detailed records of personnel progress and productivity.
Education
High School Diploma -
Central Senior High School
3222 Indiana06-1981
Skills
- Customer satisfaction
- POS systems operations
- Team leadership
- Customer relations
- Team supervision
- Task delegation
- Staff coaching
- Policy enforcement
- Employee development
- Employee motivation
- Operations management
- Performance improvements
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of 4 in the development of 3mm Project.
- Achieved completed Daycare through effectively helping with Stripping /Waxing.
Timeline
Floor Supervisor
Goodwill
12.2019 - Current
Supervisor of Operations
Ford Motor Company- Team Solutions Sub Contractor
06.2016 - 07.2019
General Supervisor
City of Kansas City Mo.
03.1985 - 01.2014
High School Diploma -
Central Senior High School
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