TERREN FARMER (SHE/THEY)
Belton
Summary
Results-oriented worker and learner with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Services Specialist
Childrens Mercy
Kansas City
01.2025 - Current
- Provided exceptional customer service to patients and families in a pediatric healthcare setting.
- Managed front desk operations, including patient check-in and appointment scheduling.
- Maintained accurate patient records and updated information in the electronic system.
- Addressed patient concerns promptly, ensuring a positive experience during visits.
- Facilitated communication between departments to enhance patient care coordination.
- Resolved guest complaints in a professional manner.
Recruitment & First Year Experience Specialist
Avila University Upward Bound
11.2022 - 12.2024
- Facilitated workshops to enhance student engagement and academic performance.
- Developed individualized learning plans for students based on assessments and needs.
- Mentored high school participants to foster college readiness and goal setting.
- Collaborated with educators to align program activities with curriculum standards.
- Organized community service projects to promote civic engagement among students.
- Managed documentation of student progress and program participation records.
- Developed promotional campaigns aimed at increasing brand awareness among target audiences.
- Prepared presentations outlining trends in recruitment, retention, diversity hiring.
Recovery Coach
University Health Hospital
Kansas City
06.2021 - 07.2022
- Collaborated with treatment team members to coordinate the best course of action for each client's unique needs.
- Supported clients in developing personalized recovery plans and strategies.
- Advocated for client needs within the healthcare system to enhance recovery opportunities.
- Educated clients about available community resources and support services.
- Provided emotional support and encouragement during challenging recovery phases.
- Maintained accurate documentation of client interactions and progress notes.
Direct Support Professional
Choices of St. Joseph
08.2017 - 12.2020
- Assisted individuals with daily living activities and personal care routines.
- Developed and maintained positive relationships with clients and their families.
- Implemented behavior support plans to promote client independence and well-being.
- Advocated for clients' rights and preferences in all aspects of care provision.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Education
Bachelor of Science - Psychology, Criminology
Northwest Missouri State University
Maryville, MO05.2021
Master of Science - Counseling Psychology
Avila University
Kansas City, MOSkills
- Patient record management
- Guest complaint resolution
- Community resource knowledge
- Engagement strategies
- Documentation management
- Problem solving
- Conflict resolution
- Crisis intervention
- Client advocacy
- Emotional support
- Time management
- Multicultural competence
Accomplishments
- Over 300+ hours of community service completed with Avila University Upward Bound
- Council for Opportunity in Education Keynote Speaker
- MKN TRIO Conference First - Generation Panelist
Certification
- Mental Health First Aid Trained
- Appreciative Advising Trained
- CPR/First Aid Certified
Timeline
Guest Services Specialist
Childrens Mercy
01.2025 - Current
Recruitment & First Year Experience Specialist
Avila University Upward Bound
11.2022 - 12.2024
Recovery Coach
University Health Hospital
06.2021 - 07.2022
Direct Support Professional
Choices of St. Joseph
08.2017 - 12.2020
Bachelor of Science - Psychology, Criminology
Northwest Missouri State University
Master of Science - Counseling Psychology
Avila University
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