Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

TERREN FARMER (SHE/THEY)

Belton

Summary

Results-oriented worker and learner with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Guest Services Specialist

Childrens Mercy
Kansas City
01.2025 - Current
  • Provided exceptional customer service to patients and families in a pediatric healthcare setting.
  • Managed front desk operations, including patient check-in and appointment scheduling.
  • Maintained accurate patient records and updated information in the electronic system.
  • Addressed patient concerns promptly, ensuring a positive experience during visits.
  • Facilitated communication between departments to enhance patient care coordination.
  • Resolved guest complaints in a professional manner.

Recruitment & First Year Experience Specialist

Avila University Upward Bound
11.2022 - 12.2024
  • Facilitated workshops to enhance student engagement and academic performance.
  • Developed individualized learning plans for students based on assessments and needs.
  • Mentored high school participants to foster college readiness and goal setting.
  • Collaborated with educators to align program activities with curriculum standards.
  • Organized community service projects to promote civic engagement among students.
  • Managed documentation of student progress and program participation records.
  • Developed promotional campaigns aimed at increasing brand awareness among target audiences.
  • Prepared presentations outlining trends in recruitment, retention, diversity hiring.

Recovery Coach

University Health Hospital
Kansas City
06.2021 - 07.2022
  • Collaborated with treatment team members to coordinate the best course of action for each client's unique needs.
  • Supported clients in developing personalized recovery plans and strategies.
  • Advocated for client needs within the healthcare system to enhance recovery opportunities.
  • Educated clients about available community resources and support services.
  • Provided emotional support and encouragement during challenging recovery phases.
  • Maintained accurate documentation of client interactions and progress notes.

Direct Support Professional

Choices of St. Joseph
08.2017 - 12.2020
  • Assisted individuals with daily living activities and personal care routines.
  • Developed and maintained positive relationships with clients and their families.
  • Implemented behavior support plans to promote client independence and well-being.
  • Advocated for clients' rights and preferences in all aspects of care provision.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.

Education

Bachelor of Science - Psychology, Criminology

Northwest Missouri State University
Maryville, MO
05.2021

Master of Science - Counseling Psychology

Avila University
Kansas City, MO

Skills

  • Patient record management
  • Guest complaint resolution
  • Community resource knowledge
  • Engagement strategies
  • Documentation management
  • Problem solving
  • Conflict resolution
  • Crisis intervention
  • Client advocacy
  • Emotional support
  • Time management
  • Multicultural competence

Accomplishments

  • Over 300+ hours of community service completed with Avila University Upward Bound
  • Council for Opportunity in Education Keynote Speaker
  • MKN TRIO Conference First - Generation Panelist

Certification

  • Mental Health First Aid Trained
  • Appreciative Advising Trained
  • CPR/First Aid Certified

Timeline

Guest Services Specialist

Childrens Mercy
01.2025 - Current

Recruitment & First Year Experience Specialist

Avila University Upward Bound
11.2022 - 12.2024

Recovery Coach

University Health Hospital
06.2021 - 07.2022

Direct Support Professional

Choices of St. Joseph
08.2017 - 12.2020

Bachelor of Science - Psychology, Criminology

Northwest Missouri State University

Master of Science - Counseling Psychology

Avila University

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TERREN FARMER (SHE/THEY)