TERRANCE JACOB
Kansas City
Summary
Dynamic sales professional with a proven track record at K & M Tire, excelling in territory management and customer relationship building. Leveraging advanced analytical skills and effective communication, I consistently exceed profitability goals while driving inventory accuracy and enhancing customer satisfaction. Committed to delivering results and fostering strong client connections.
Overview
19
19
years of professional experience
Work History
Outside Sales Representative
K & M Tire
Lawrence
07.2012 - Current
- Develop sales territory to meet and exceed profitability goals as defined by the strategic plan.
- Responsible for providing customers with product information, tire programs and introducing new tires to customers and maintaining/increasing gross profit with existing accounts and establishing new customers in sales territory.
Sales Warehouse Operations Manager
American Eagle Wheel Company
Kansas City
05.2011 - 07.2012
- Maintained friendly and professional customer interactions.
- Shared product knowledge with customers while making personal recommendations.
- Addressed customer inquiries and resolved complaints.
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
- Assessed and trained personnel for promotion to crossfunctional operations.
- Maintained accurate stock records and schedules.
- Conducted monthly, quarterly and yearly inventories of warehouse stock.
Inside/Outside Sales Associate
American Eagle Wheel
Kansas City
10.2008 - 05.2011
- Answered customers questions regarding products, prices, and availability.
- Emphasized product features based on analysis of customers' needs.
- Acted as customer liaison between sales management and personal accounts.
- Planned and organized routes within territory to maximize efficiency and time in the field.
Inside Sales Associate
Arrow Speed Warehouse
Kansas City
06.2007 - 09.2008
- Respond to incoming calls, including parts lookup and order entry.
- Use of selling techniques to drive additional sales.
- Service call resolution or escalation, includes providing order and delivery status.
- Perform all tasks to specified standards and metrics on a consistent basis.
Education
High School Diploma -
Omaha Central
Omaha, NE01.1997
Skills
- Advanced mathematical skills
- Sales strategy
- Customer relationship management
- Analytical thinking
- Inventory management
- Excel proficiency
- Computer ordering expertise
- Effective communication
- Territory management
- Problem resolution
- Dependability and reliability
Timeline
Outside Sales Representative
K & M Tire
07.2012 - Current
Sales Warehouse Operations Manager
American Eagle Wheel Company
05.2011 - 07.2012
Inside/Outside Sales Associate
American Eagle Wheel
10.2008 - 05.2011
Inside Sales Associate
Arrow Speed Warehouse
06.2007 - 09.2008
High School Diploma -
Omaha Central