TERRA BARROWS
PERRYVILLE
Summary
Dynamic Patient Access Representative with a proven track record at Mercy Perry, excelling in insurance verification and HIPAA compliance. Recognized for enhancing patient satisfaction through effective communication and problem-solving skills. Adept at multitasking and fostering relationships, contributing to streamlined operations and a positive healthcare environment.
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
17
17
years of professional experience
Work History
Patient Access Representative
Mercy Perry
07.2024 - Current
- Facilitated patient registration processes, ensuring accurate data collection and compliance with regulations.
- Coordinated insurance verification procedures, reducing discrepancies and enhancing service delivery efficiency.
- Assisted patients in navigating healthcare options, improving overall patient experience and satisfaction levels.
- Managed appointment scheduling systems, optimizing daily operations and minimizing wait times for patients.
- Collaborated with medical staff to streamline check-in procedures, increasing workflow efficiency in high-traffic areas.
- Provided support during patient inquiries, resolving issues promptly while maintaining a professional demeanor.
- Trained new team members on operational protocols and system usage to ensure consistency in service delivery.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Driver
Rail Crew
03.2024 - 08.2024
- Delivered personnel efficiently while adhering to safety regulations and traffic laws.
- Conducted daily vehicle inspections to ensure operational readiness and compliance with safety standards.
- Managed route planning to optimize delivery times and reduce fuel consumption.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Bartender
VFW
01.2009 - 05.2023
- Mixed and served beverages in high-volume settings, ensuring customer satisfaction and timely service.
- Maintained cleanliness and organization of bar area to comply with health and safety regulations.
- Trained new staff on drink preparation techniques and customer service protocols, enhancing team performance.
- Developed signature cocktails that improved menu offerings and attracted more patrons to the bar.
- Managed inventory levels, ordering supplies as needed to minimize waste and optimize stock availability.
- Implemented efficient serving procedures that reduced wait times during peak hours, improving customer experience.
- Provided exceptional customer service by building rapport with patrons, resulting in repeat business and loyalty.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
GED -
Jackson High School
Jackson, MO06-2003
Skills
- Epic System
- Customer service
- Insurance verification
- HIPAA compliance
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Problem-solving
- Money handling
- Relationship building
- Flexible schedule
- Insurance billing
- Information collection
Timeline
Patient Access Representative
Mercy Perry
07.2024 - Current
Driver
Rail Crew
03.2024 - 08.2024
Bartender
VFW
01.2009 - 05.2023
GED -
Jackson High School