TeriLynn Peterson
Lebanon
Summary
Dynamic Certified Medical Assistant with extensive experience in referrral and authorization management. Proven ability to cut down on authorization turnaround time by 30% and increase patient satisfaction through effective communication and attention to detail. Skilled in HIPAA compliance and problem-solving, ensuring seamless transitions in patient care.
Overview
28
28
years of professional experience
Work History
Certified Medical Assistant
OakStreetHealth
02.2025 - 07.2025
- Assisted in patient intake processes, collecting medical histories and updating records.
- Managed scheduling of patient appointments to optimize clinic workflow and minimize wait times.
- Educated patients on medication usage and post-treatment care instructions for improved health outcomes.
- Called and faxed pharmacies to submit prescriptions and refills.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
Lead Basketball Referee
Ozark Youth League
05.1997 - 01.2025
- Officiated youth basketball games, ensuring adherence to rules and regulations.
- Collaborated with coaches and players to promote sportsmanship and fair play.
- Managed game clock and scores, maintaining accurate records throughout matches.
- Resolved conflicts on the court, demonstrating strong decision-making skills under pressure.
- Trained new referees, sharing best practices for officiating youth basketball games.
- Contributed to a positive game environment by maintaining a professional demeanor and interacting respectfully with players, coaches, and spectators.
- Expanded knowledge of official rules by participating in ongoing training sessions and workshops.
Certified Medical Assistant
Lake Regional Hospital
03.2018 - 06.2022
- Supported healthcare providers by preparing examination rooms and ensuring sterilization of instruments.
- Performed routine lab tests and collected specimens, ensuring accurate processing and timely results.
- Maintained electronic health record systems to ensure data integrity and compliance with regulations.
- Coordinated with multidisciplinary teams to deliver comprehensive patient care in a timely manner.
- Coordinated patient referrals to ensure timely access to specialized care.
- Managed electronic health records system for accurate appointment scheduling and tracking.
- Collaborated with medical teams to resolve referral-related issues and optimize workflows.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
Education
Bachelor of Arts - Psychology
Columbia College
Columbia, MO04-2023
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Clinical documentation
- Medication administration
- Electronic health records
- Vital sign monitoring
- Patient documentation
- Medical records management
- Medical billing and coding
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Basic life support
- Team collaboration
- Verbal and written communication
- Patient education
- Safety compliance
- Phlebotomy techniques
- Infection control
- Telephone etiquette
- Insurance confirmation
- Medical records oversight
- Customer service
- Maintaining confidentiality
- EMR / EHR
- Patient-focused care
- Data entry
Timeline
Certified Medical Assistant
OakStreetHealth
02.2025 - 07.2025
Certified Medical Assistant
Lake Regional Hospital
03.2018 - 06.2022
Lead Basketball Referee
Ozark Youth League
05.1997 - 01.2025
Bachelor of Arts - Psychology
Columbia College