Terez Grice
Maryland Heights
Summary
Hi, my name is Terez Grice! Dedicated professional with a proven track record of teamwork and goal achievement. Known for reliability and punctuality, with a strong focus on collaboration and support. Detailed- oriented in various aspects due to past experiences. Adaptable and quick to learn, ready to add value from day one!
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service
Carshield
St. Louis, MO
10.2022 - 12.2025
- Advanced from customer service department to claims assistance position. Communicated claim status updates to customers during phone interactions. Responded to customer calls, ensuring clarity and support throughout the claims process.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Streamlined order processing for faster customer service and increased satisfaction.
- Drove excellence in customer service while overseeing department functions.
- Facilitated over 40 daily calls to enhance customer support and service delivery.
Security Officer
Securitas
St. Louis, MO
01.2020 - 10.2022
- Operated as flex officer at diverse sites throughout local area. Performed foot and vehicle patrols to enhance overall site safety.
- Monitored premises to ensure safety and security compliance.
- Maintained accurate incident reports and documentation for management review.
- Trained new security personnel on policies, procedures, and emergency response techniques.
- Monitored up to 6 screens simultaneously to ensure operational security.
Customer Care Advocate
Express Scripts Inc
St Louis, MO
01.2019 - 12.2019
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Collaborated with cross-functional teams to enhance service delivery and streamline processes.
- Enhanced company reputation through exceptional customer service and follow-up on inquiries.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Processed up to 25 prescription orders a day to ensure timely service for pharmacy members.
Education
Associate of General Studies - College
Forest Park Community College
St. Louis, MO02.2018
Diploma - High school or equivalent
Clyde C. Miller Career Academy
St Louis, MO05.2016
Skills
- Reliable
- Prompt
- Proficiency in productivity software
- Friendly, positive attitude
- Teamwork and collaboration
- Security and surveillance expertise
- Computer Intelligence
- Telephone communication skills
- Customer service excellence
- Call center experience
- Effective time management
- Technical capabilities
- Strong communication abilities
- Leadership and development
- Adherence to high customer service standards
Certification
Guard Card
Languages
English - Fluent
Timeline
Customer Service
Carshield
10.2022 - 12.2025
Security Officer
Securitas
01.2020 - 10.2022
Customer Care Advocate
Express Scripts Inc
01.2019 - 12.2019
Associate of General Studies - College
Forest Park Community College
Diploma - High school or equivalent
Clyde C. Miller Career Academy
Awards
Employee of the Month – March 2025
Recognized for outstanding dedication and leadership. Demonstrated a strong commitment to helping others, consistently stepping up to train new employees without hesitation. Exhibited reliability, professionalism, and a positive attitude by always showing up for work and supporting the team.