Teresa Wagner
Collins
Summary
After retiring from the US Postal Service, my husband and I wanted to travel the United States and see as much as we could. We accepted seasonal positions along the way in areas we especially loved which is why I have such a diverse work background. I believe these experiences have helped me appreciate different aspects of each position I have accepted. I truly love conversing with customers and trying to give them an enjoyable experience. I am from a military background and I do know that attitude, attendance, personal hygiene are important assets that I possess and feel that they would suit your business well. My husband and I quit traveling because of a terminal illness in our immediate family. We now will stay put so that we may enjoy our remaining grown children and grandchildren. Thank you for considering me for this position. I encourage any questions you may have about my work experience or life experience.
Overview
36
36
years of professional experience
Work History
Manager of a Campground
Island Park LLC
05.2023 - 10.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Made weekly deposits of generated revenue, kept daily reports for bookkeeping purposes.
Cashier/Front Desk Attendant
Bear DEN Camp Ground
04.2022 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered the telephone and provided additional help with reservations or issues concerning cancellations.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and gave suggestions on topics of interest in the area.
- Restocked and organized merchandise in camp store as well as cleaned the shelves and the camp store daily.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Customer Service Sales Representative
Acadia Bike and Coastal Kayaking
05.2021 - 10.2021
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Waitress/Cook
Lone Fir Resort
04.2020 - 10.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Supervisor Business Mail Entry
United States Postal Service
09.1987 - 09.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Incorporated "tips and tricks" to improve efficiency and timely completion of daily duties.
- Insured all necessary protocols were completed.
Education
High School Diploma -
Turner High School
Kansas City KS05.1981
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Staff Development
- Budget Control
Timeline
Manager of a Campground
Island Park LLC
05.2023 - 10.2023
Cashier/Front Desk Attendant
Bear DEN Camp Ground
04.2022 - 11.2022
Customer Service Sales Representative
Acadia Bike and Coastal Kayaking
05.2021 - 10.2021
Waitress/Cook
Lone Fir Resort
04.2020 - 10.2020
Supervisor Business Mail Entry
United States Postal Service
09.1987 - 09.2019
High School Diploma -
Turner High School
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