Teresa Elsea
Green Castle
Summary
Dedicated professional with strong customer service skills and operational efficiency. Experienced in implementing customer engagement strategies and resolving complaints, driving high satisfaction and loyalty.
Overview
30
30
years of professional experience
Work History
AVP Branch Manager
Peoples Savings Bank/PSB
Kirksville
12.2025 - Current
- Oversaw daily operations and staff scheduling to drive efficient branch performance.
- Implemented customer engagement strategies that improved service quality.
- Developed team schedules to maximize branch coverage and productivity.
- Conducted staff meetings for updates and feedback collection.
- Resolved customer complaints promptly, ensuring high satisfaction and loyalty.
- Collaborated with upper management to align branch goals with company objectives.
- Performed regular performance reviews for all branch employees.
- Planned work schedules to ensure adequate staffing levels.
- Computer skills for opening accounts for customers.
Farm wife
self
Green Castle
04.2001 - Current
- Completed day-to-day duties accurately and efficiently.
- Assisted with on-the-farm duties, getting parts.
- Farm bookkeeping.
- Provided lunches to all farmhands.
- Day-to-day chores on the farm.
- At the time we raised dogs, I had to attend to them daily.
Laborer
Standard Register
Kirksville
05.1996 - 04.2002
- Operated machinery for production and assembly tasks efficiently.
- Maintained work area cleanliness and adhered to safety protocols consistently.
- Assisted team members with heavy lifting and material handling tasks.
- Loaded and unloaded materials from racks and storage areas promptly.
- Followed standard operating procedures to ensure quality control during production.
- Participated in training sessions to enhance skills and knowledge of processes.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
- Cleaned work area after job completion ensuring all debris is properly disposed of.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
Education
High School Diploma -
Green City R-1 School
Green City05-1985
Skills
- Customer service
- Regulatory compliance
- Supervision and training
- Team leadership
- Staff scheduling
- Operational efficiency
- Account management, collecting information
- from customers to open accounts, CDs, and IRAs
- Oversee administrative functions
Timeline
AVP Branch Manager
Peoples Savings Bank/PSB
12.2025 - Current
Farm wife
self
04.2001 - Current
Laborer
Standard Register
05.1996 - 04.2002
High School Diploma -
Green City R-1 School