Tera Huesgen
Linn
Summary
Analytical Underwriting Specialist highly productive in completing tasks efficiently. Possess specialized skills in risk analysis, policy formulation, and regulatory compliance ensuring accuracy and adherence to guidelines. Excel at communication, problem-solving, and decision-making, which are instrumental in navigating complex underwriting scenarios and fostering strong relationships with agents and co-workers.
Overview
23
23
years of professional experience
1
1
Certification
Work History
COMMERCIAL LINES UNDERWRITING SPECIALIST
AUTOOWNERS INSURANCE
Columbia
05.2016 - Current
- Cultivated and strengthened relationships with independent agents, ensuring exceptional service delivery.
- Evaluated and priced new business submissions and renewal policies to determine eligibility, employing sound underwriting judgment while adhering to company policies.
- Assessed mid-term endorsement requests for acceptability and evaluated inspections to ensure that accounts align with preliminary underwriting information.
- Scrutinized audits to confirm that risks are accurately classified and exposures align with premiums collected to ensure adequate revenue.
- Facilitated large premium and reinsurance referrals to home office underwriting for comprehensive review.
COMMERCIAL LINES CUSTOMER SERVICE REPRESENTATIVE
NAUGHT-NAUGHT AGENCY, INC.
Jefferson City
01.2006 - 05.2016
- Managed and upheld customer accounts, efficiently resolving issues and addressing billing inquiries.
- Promoted new and existing client relationships, skillfully negotiating pricing, terms, and conditions with underwriters while submitting necessary documentation to bind coverage.
- Executed online policy changes and processed endorsements, cancellations, certificates of insurance, and binders with precision.
- Guided and trained both new and veteran employees, addressing technical inquiries and troubleshooting challenges with the agency management system (TAM).
- Evaluated financial statements and bonding applications, issuing bonds upon surety approval.
COMMERCIAL LINES CUSTOMER SERVICE REPRESENTATIVE
FRED VOGEL INSURANCE, INC.
Jefferson City
01.2003 - 01.2006
- Managed new business quotes while maintaining all existing commercial accounts.
- Responded to incoming inquiries, resolved customer complaints, requested policy modifications with carriers, addressed billing questions, and processed various policy documents.
- Promoted and bound coverage for new and existing accounts with carriers, expanding market presence.
- Oversaw accounts payable/receivable functions and compiled accurate month-end reports.
Education
Some College (No Degree) - Criminal Justice
Columbia College
Columbia, Missouri, MOSkills
- Insurance underwriting
- Underwriting judgment
- Risk assessment
- Customer relationship management
- Reinsurance facilitation
- Compliance awareness
- Billing resolution
- Audit scrutiny
- Effective communication
- Problem solving
- Team collaboration
- Training others
- Attention to detail
- Data entry
- Policy evaluation
- Industry trends
- Portfolio management
- Risk management
- Quoting and pricing policies
- Policy renewal
- Risk mitigation
- Coverage determination
- Negotiation proficiency
- Decision-making
- Excellent communication
- Business correspondence
- Organizational skills
- Active listening
- Time management abilities
- Critical thinking
- Professionalism
- Documentation
- Customer service
- Agency management system TAM
- Financial statements analysis
- Bonding
- Relationship building
- Troubleshooting
- Leadership
Certification
- In the process of obtaining CPCU
- Missouri Property and Casualty License, 05/04
Personal Information
Title: Commercial Underwriting Specialist
References
References available upon request.
Timeline
COMMERCIAL LINES UNDERWRITING SPECIALIST
AUTOOWNERS INSURANCE
05.2016 - Current
COMMERCIAL LINES CUSTOMER SERVICE REPRESENTATIVE
NAUGHT-NAUGHT AGENCY, INC.
01.2006 - 05.2016
COMMERCIAL LINES CUSTOMER SERVICE REPRESENTATIVE
FRED VOGEL INSURANCE, INC.
01.2003 - 01.2006
Some College (No Degree) - Criminal Justice
Columbia College