Tequila Quinn
Florissant
Summary
Compassionate Patient Care Advocate with background in providing high-quality care and support to patients in diverse healthcare settings. Skilled at advocating for patient rights, coordinating health services, and educating patients about treatment options. Strengths include strong communication skills, empathy, and ability to handle stressful situations with grace. Notable for creating positive patient experiences through consistent dedication and commitment to meeting individual needs.
Overview
19
19
years of professional experience
Work History
Patient Care Advocate
EyeCare Partners
Ballwin
01.2021 - Current
- Advocated for patient needs by coordinating care plans, ensuring timely access to services and resources.
- Facilitated communication between patients and healthcare providers, improving understanding of treatment options and outcomes.
- Educated patients on their rights and responsibilities, enhancing compliance with treatment protocols and satisfaction.
- Resolved patient concerns effectively by employing conflict resolution strategies, fostering a supportive healthcare environment.
- Trained new staff on patient advocacy processes, promoting best practices and ensuring adherence to organizational standards.
- Provided education about healthcare services available through public programs such as Medicaid and Medicare.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Home Health Aid
Corrica Home Health
St. Louis
01.2019 - Current
- I worked with 2 clients in 2 different homes.
- I assisted with all personal and medical needs.
- I clean the homes, make their meals and meal prep, take care of any laundry needs and some medical medical needs like issuing medication.
- Assisted patients with daily living activities, ensuring comfort and safety while promoting independence and dignity.
- Developed personalized care plans in collaboration with families and healthcare teams to support individual patient needs.
- Implemented hygiene and safety protocols during care routines, contributing to a 100% compliance rate with health regulations.
Photographer/Assist Office Manager
Interstate Studios
St. Louis
01.2013 - 12.2018
- Developed and maintained a digital asset management system, streamlining photo organization and retrieval for quick client access.
- Mentored junior photographers in technical skills and creative techniques, fostering a collaborative environment that boosted team performance.
- In 2018 I was offered a position to Assist the Office Manager, I opened the office, checked in photographers as they came into work.
- I also organized and uploaded digital images to the Company Servers and made sure they were properly ordered and labeled.
- This position was for school photography.
- Coordinated photography sessions and office operations, enhancing workflow efficiency and client satisfaction through improved communication.
Health Advocate
Unitedhealth Group
St. Louis
08.2016 - 02.2018
- Maintained accurate documentation of all patient interactions in accordance with HIPAA regulations.
- Managed many health plan-related calls in fast-paced call center environment.
- Developed and delivered comprehensive benefits explanations, enhancing employee understanding and engagement in available healthcare options.
- Facilitated one-on-one consultations to address complex benefits inquiries, leading to increased employee confidence in utilizing health resources.
- Conducted research to ensure accuracy of information in explainers.
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
- Greeted and assisted customers with booking reservations and answering additional questions, over phone.
Youth Care Specialist
St. Vincent Home for Children
St. Louis
05.2010 - 09.2011
- In this role I ensured a safe and secure environment for residents, developed daily program planning, logged and charted behavior patterns and activities, and assisted in recreational, social and academic activities.
- I also prepared intake paperwork and maintained files in a confidential manner.
Youth Care Specialist
MBCH Children and Family Ministries
St. Louis
09.2006 - 05.2010
- As a Youth Care Specialist I was responsible for the supervision of the youth clients, provided care for assigned children's medical needs, provided transportation from school, attended meetings associated with assigned clients, such as team meetings and staffings.
Education
High School Diploma -
Hazelwood Central High School
St. LouisCollege - Business and Communications
University of Phoenix
Earth City, MissouriSkills
- Interpersonal communication skills
- Reading skills
- Writing skills
- Planning skills
- Management skills
- Patient advocacy
- Daily living support
- Client communication
- Care coordination
- Patient education
- HIPAA compliance
Timeline
Patient Care Advocate
EyeCare Partners
01.2021 - Current
Home Health Aid
Corrica Home Health
01.2019 - Current
Health Advocate
Unitedhealth Group
08.2016 - 02.2018
Photographer/Assist Office Manager
Interstate Studios
01.2013 - 12.2018
Youth Care Specialist
St. Vincent Home for Children
05.2010 - 09.2011
Youth Care Specialist
MBCH Children and Family Ministries
09.2006 - 05.2010
High School Diploma -
Hazelwood Central High School
College - Business and Communications
University of Phoenix