Teon Giles
Kansas City
Summary
Seeking a stable company where I can grow both personally and professionally. Eager to contribute skills and expertise to a team-oriented environment that fosters continuous learning and development. Committed to achieving success and making a positive impact within the organization. Excited about advancing my career while contributing to the overall success of the company.
Overview
21
21
years of professional experience
Work History
Technical Support Lead
SPECTRUM
01.2017 - 01.2023
- De-escalating calls with customers, diplomatically handle irate customers effectively to assist them and retain their business.
- Upselling other services.
- Handling questions that may include some technical help to get their service working properly.
- Customer service—providing high-quality customer service and assistance.
- Managing teams of agents, Responsible for keeping up with team hours and pay, Hiring and firing on said team, Showing excellence through leadership and example.
- 1 years as a Floor Representative, 3 years and a Floor Lead, 2 years as a Floor Supervisor
- Helped streamline repair processes and update procedures for support action consistency.
- Responded to customer inquiries and provided technical assistance over phone and in person.
COOK
AMERICAN FOOD AND VENDING
01.2016 - 01.2017
- I prepared and provided meals to school districts.
- Loaded and unloaded inbound and outbound stock.
- Food ordering and pricing from vendors, Data Entry for school balances and billing.
SERVER
TREAT AMERICA
01.2014 - 01.2016
- I prepared and provided meals to Call Center Reps.
- I Assisted the chef with opening and closing the Restaurant as well as assisting Vendors with food inventory.
QUALITY TECH
FED EX-SMART POST
01.2009 - 01.2014
- I inspected packages for defects.
- Filed claims for defective products/customer merchandise taking account of inbound and outbound inventory.
- I checked trucks for quality standards and made sure they were packed properly for safety and product damage before shipped.
PATROL OFFICER
METROPOLITAN SECURITY
01.2004 - 01.2009
- Patrolled multiple neighborhoods and secured clients home from suspicious behavior.
- Organized and filed paperwork and kept Incident and Safety Reports updated daily.
- Answered inbound and outbound calls for apartment complexes and entered data.
TRAINER/CO-OWNER
TOP CUT BARBER
01.2002 - 01.2009
- Managed and trained multiple Barbers.
- Handled cash transactions and assigned shifts.
Education
ABE- Adult Basic Education - General Education
House Of Heavlin Barber College
01.2008
Skills
- Data Entry
- Basic Computer knowledge
- Clear Communication
- Conflict Resolution
- Listening
- Organizational
- Assertiveness
- Problem Solving
- Team Work
- Incident management
- Technical troubleshooting
- Customer support
Timeline
Technical Support Lead
SPECTRUM
01.2017 - 01.2023
COOK
AMERICAN FOOD AND VENDING
01.2016 - 01.2017
SERVER
TREAT AMERICA
01.2014 - 01.2016
QUALITY TECH
FED EX-SMART POST
01.2009 - 01.2014
PATROL OFFICER
METROPOLITAN SECURITY
01.2004 - 01.2009
TRAINER/CO-OWNER
TOP CUT BARBER
01.2002 - 01.2009
ABE- Adult Basic Education - General Education
House Of Heavlin Barber College
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