Tenika Floyd
City Of Saint Peters
Summary
Compassionate and dedicated professional with extensive experience in social work, patient care, and early childhood support. Proven expertise as an ABA Technician, providing individualized, evidence-based interventions for children ages 0-5, including those facing developmental delays, disabilities, and behavioral challenges. Proficient in implementing behavior plans, collecting data, and fostering positive behavior outcomes within clinical and educational environments. Strong communication, organization, and problem-solving skills enhance a commitment to early intervention, advocacy, and empowering individuals to achieve their fullest potential.
Overview
5
5
years of professional experience
Work History
Claims Representative
Triple A
Coppell, TX,
08.2025 - Current
- Conduct structured questioning to gather accurate information, assess credibility, and identify inconsistencies during First Notice of Loss intake.
- Explain claims procedures, benefits, and coverage while setting appropriate expectations and maintaining service standards.
- Apply policies and guidelines to document claims accurately and ensure compliance.
- Manage high-volume inbound calls and multiple cases while maintaining accuracy and timeliness in electronic systems.
Family Support Crisis Intervention
MHMR Tarrant County
Fort Worth, TX
01.2024 - 08.2025
- Provides in home or community- based advocacy, education, and case management to empower families facing challenges .
- Performed structured interviews to gather information, assess credibility, and identify inconsistencies.
- Utilized de-escalation techniques and sound judgment in high-risk, high-stress situations.
- Provided development support using specific curricula to guide parents through infant and toddler milestones, bonding techniques, and age-appropriate play.
- Conducted comprehensive risk, safety, and behavioral health assessments to determine appropriate interventions.
Rapid Rehousing Case Manager
Center for Transforming Lives
Fort Worth, TX
01.2023 - 01.2024
- Facilitated service coordination with local schools, behavioral health, and social services.
- Delivered intensive case management services through comprehensive assessments and detailed documentation.
- Conducted regular follow-ups to ensure ongoing support and monitor client progress.
- Analyzed trends in disability claims to identify areas for process improvement and efficiency gains.
- Evaluated client progress regularly, adjusting case management plans as needed to optimize results.
Program Therapist Intern
Connection Wellness Group
Arlington, TX
04.2022 - 10.2022
- Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments.
- Promoted skill-building strategies designed explicitly around coping mechanisms enhancing resilience during times of stress or challenge.
- Performed assessments to evaluate clients' mental health status, needs and goals.
- Supported clients in developing coping skills to help patients manage life challenges and difficulties.
Program Therapist Intern
Millwood Mental Health Center
Arlington, TX
06.2021 - 12.2021
- Conducted assessments to evaluate client progress and adjust therapeutic approaches accordingly.
- Provided crisis intervention services to support clients in acute distress situations.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Facilitated psychoeducational workshops for clients and their families, strengthening support systems and promoting mental health awareness.
- Conducted thorough assessments for new clients, identifying appropriate level of care and developing individualized treatment plans accordingly.
Education
Master of Social Work -
Our Lady of The Lake University
San Antonio, TX05-2022
Bachelor of Science - Criminal Justice/Psychology
Columbia College
Columbia, MO04-2017
Skills
- Conducted structured interviews and assessments to obtain accurate information, assess credibility, and determine appropriate actions or eligibility
- Applied established policies, procedures, and regulatory guidance to make sound, well-documented determinations
- Communicated effectively with individuals in stressful or emotionally charged situations while maintaining professionalism and control
- Coordinated with internal teams and external partners, including law enforcement and community agencies, to support case resolution and program integrity
- Managed multiple cases, calls, or assignments simultaneously while meeting accuracy, timeliness, and quality standards
Timeline
Claims Representative
Triple A
08.2025 - Current
Family Support Crisis Intervention
MHMR Tarrant County
01.2024 - 08.2025
Rapid Rehousing Case Manager
Center for Transforming Lives
01.2023 - 01.2024
Program Therapist Intern
Connection Wellness Group
04.2022 - 10.2022
Program Therapist Intern
Millwood Mental Health Center
06.2021 - 12.2021
Bachelor of Science - Criminal Justice/Psychology
Columbia College
Master of Social Work -
Our Lady of The Lake University