TENG CHUN TING
Macao
Summary
My name is TENG CHUN TING, I graduate from Jinwen University of Science and Technology. I am a dreamer and an extrovert person. My hobbies are camera photography and swimming. At now I'm building up work experience, building up my resume, and trying out all kinds of challenges. In the future plan, I will try to challenge new things, accumulate my own work experience and resume, apply for jobs overseas, experience the cultures of various countries, integrate overseas cultures into Taiwan, and open up new directions. The way out is, if I have the opportunity to become a member of the hotel, in the spirit of humbly learning and a serious and responsible attitude, I will contribute my own strength and do my best to serve the public.
Overview
9
9
years of professional experience
Work History
Housekeeping Supervisor
The Venetian Macao
Macao
05.2024 - Current
- Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.
Front Desk Guest Service Agent
Sheraton Grand Macao
Macao
09.2023 - 01.2024
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Administrative Assistant
National Immigration Agency, R.O.C.
Taiwan
05.2022 - 10.2022
- Handle matters such as investigation (investigation), detention, forced deportation, and deportation in violation of the relevant provisions of the Entry, Exit, and Immigration Law, and perform duties (business) such as interviews and foreign population visits
- Implement other relevant laws and regulations such as entry and exit and immigration laws.
- Items assigned by the superior temporarily
Cashier
La Palette Bakery-Cafe
Taiwan
05.2019 - 06.2021
Kitchen Hand
Cafe Grazie
Taiwan
01.2017 - 01.2018
- Western cold dishes
- Assist in the pre-processing of ingredients
- Execute as required by the supervisor
Education
Bachelor of Applied Foreign Languages -
Jinwen University of Science And Technology
Taipei01.2023
Senior High School -
George Vocational High School of Taipei
Taipei06.2017
Skills
- Communication
- Time management
- Staff training
- Safety compliance
Languages
- Mandarin
- Cantonese
- English
- Japanese
Personal Information
- Date of Birth: 07-April.1999
- Nationality: Taiwan
Timeline
Housekeeping Supervisor
The Venetian Macao
05.2024 - Current
Front Desk Guest Service Agent
Sheraton Grand Macao
09.2023 - 01.2024
Administrative Assistant
National Immigration Agency, R.O.C.
05.2022 - 10.2022
Cashier
La Palette Bakery-Cafe
05.2019 - 06.2021
Kitchen Hand
Cafe Grazie
01.2017 - 01.2018
Bachelor of Applied Foreign Languages -
Jinwen University of Science And Technology
Senior High School -
George Vocational High School of Taipei
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