Teisha Graves
Nevada
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Blue Cross Blue Shield of Mo
Kansas City
07.2025 - Current
- Responded to customer inquiries regarding health insurance plans and benefits.
- Assisted clients in navigating online member portals and services.
- Documented customer interactions accurately in the database system.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Clarity Performance
Fort Scott
06.2023 - 07.2025
- Documented customer interactions accurately in the database system.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Went over how claims were processed with the providers.
- Checking the appeals status for providers.
Stay at home Mom
Self
Nevada
09.2021 - 06.2023
- Completed day-to-day duties accurately and efficiently.
- I stayed home after First Source due to health concerns and then got pregnant with my son, staying home with him until he was about 7 months old.
- I made sure to complete all errands and kept the housework done.
Customer Service Representative
First Source
Fort Scott
01.2019 - 09.2021
- Answer calls from members and providers.
- We went over the benefits and how claims were processed.
- Check the status of appeals.
Receptionist Administrator
Community Mental Health Consultants, INC.
Nevada
09.2014 - 01.2019
- Managed front desk operations and greeted visitors warmly.
- Scheduled appointments and maintained calendars for multiple staff members.
- Answered phone calls and directed inquiries to appropriate departments.
- Processed incoming and outgoing mail efficiently and accurately.
- Obtained and processed payments from clients for products and services.
- Performed data entry and other administrative tasks to support departments.
- Assisted in preparing documents and materials for meetings.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
College Student
Self
Nevada
03.2013 - 09.2016
- Conducted research to support class projects and presentations.
- Collaborated with peers on group assignments, enhancing teamwork skills.
- Managed schedules for study groups to ensure effective time management.
- Attended lectures and seminars, took notes, and completed assignments to fulfill course requirements.
CNA
Medicalodges
Nevada
04.2012 - 03.2013
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Provided emotional support to family members during difficult times.
Carhop Server
Sonic
Butler
10.2011 - 04.2012
- Delivered food and beverages promptly to customers in designated areas.
- Operated point-of-sale systems efficiently to process orders and payments.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Engaged with customers, promoting daily specials and upselling menu items.
- Kept work areas clean and organized throughout shift.
- Stocked supplies such as condiments, utensils, napkins, straws. in designated areas.
- Assisted other team members when needed during busy times or special events.
- Ensured that all orders were accurate and complete before serving them to customers.
Education
High School Diploma -
Hume High School
Hume, MO05-2012
Associate of General Studies -
Crowder College
Nevada, MOSkills
- Customer service
- Billing procedures
- Conflict resolution
- Problem solving
- Time management
- Communication skills
- Team collaboration
- Attention to detail
- Active listening
- Multi-task management
- Document control
- Microsoft outlook
- Office equipment proficiency
- Documentation
References
References available upon request.
Timeline
Customer Service Representative
Blue Cross Blue Shield of Mo
07.2025 - Current
Customer Service Representative
Clarity Performance
06.2023 - 07.2025
Stay at home Mom
Self
09.2021 - 06.2023
Customer Service Representative
First Source
01.2019 - 09.2021
Receptionist Administrator
Community Mental Health Consultants, INC.
09.2014 - 01.2019
College Student
Self
03.2013 - 09.2016
CNA
Medicalodges
04.2012 - 03.2013
Carhop Server
Sonic
10.2011 - 04.2012
High School Diploma -
Hume High School
Associate of General Studies -
Crowder College