Teionia Moorehead
St Louis
Summary
Dynamic professional with a strong work ethic and exceptional attention to detail, experienced at SSM SLUCARE in optimizing scheduling processes to enhance customer satisfaction. Proven ability to manage multiple tasks effectively while ensuring compliance with regulations. Skilled in patient scheduling and adept at fostering positive communication with clients and colleagues.
Overview
6
6
years of professional experience
Work History
Scheduler
SSM SLUCARE
03.2024 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Patient Access Representative
Optum/SSM
07.2022 - 03.2024
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
Sales Agent
Spectrum
03.2022 - 07.2022
- Assisted call-in customers with questions and orders.
- Explained features and advantages of internet and cable products or services to promote sales.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Insurance Verification Specialist
Total Med/Centene
06.2021 - 03.2022
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assisted patients with understanding personalized insurance coverage and benefits.
Patient Services Coordinator
UBC Biomedical Research Centre
12.2019 - 05.2021
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Verified patient's insurance eligibility and benefits coverage.
- Refilled scripts when necessary
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
Collections Agent
Credit Control
06.2019 - 09.2019
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Education
Medical Assistant - Medical Technology
Sanford Brown
Hazelwood, MO09-2009
High School Diploma -
Hazelwood East High
St Louis, MO05-2008
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Customer service
- Critical thinking
- Teamwork and collaboration
- Schedule coordination
- Effective multitasking
- Telephone etiquette
- Medical terminology
- Call management
- Microsoft Office Suite
- Patient scheduling
- Payroll processing
- Call schedule distributions
- Patient registration
- Medical billing
- Production schedules
- CRM software
- Schedule verification
- Excellent communication
- Time management
- Interpersonal communication
- Multitasking Abilities
Timeline
Scheduler
SSM SLUCARE
03.2024 - Current
Patient Access Representative
Optum/SSM
07.2022 - 03.2024
Sales Agent
Spectrum
03.2022 - 07.2022
Insurance Verification Specialist
Total Med/Centene
06.2021 - 03.2022
Patient Services Coordinator
UBC Biomedical Research Centre
12.2019 - 05.2021
Collections Agent
Credit Control
06.2019 - 09.2019
Medical Assistant - Medical Technology
Sanford Brown
High School Diploma -
Hazelwood East High
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