Ted Gaddy
Springfield
Summary
Results-driven kitchen manager with extensive experience in staff training, inventory management, and financial oversight. Recognized for streamlining processes and resolving customer complaints effectively, contributing to a high-quality dining experience.
Overview
22
22
years of professional experience
Work History
general manager/kitchen manager
Krackin Cajun Seafood House
Springfield
09.2020 - 03.2026
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed daily operations of the seafood restaurant to ensure smooth service flow.
- Monitored financial performance and adjusted budgets to align with operational needs.
- Developed staff training programs, improving customer service and streamlining operational processes.
- Oversaw inventory management, ensuring fresh seafood and supplies were always available.
- Coordinated with suppliers to negotiate contracts, securing high-quality ingredients for dishes.
- Maintained compliance with health and safety regulations in all kitchen operations.
- Ensured compliance with local health department regulations regarding food safety standards.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Front of house manager
City Butcher
Springfield
01.2015 - 09.2020
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Supervised daily front of house operations to ensure optimal customer service.
- Handled customer inquiries and resolved complaints promptly and professionally.
- Trained new team members on customer service standards and product offerings.
- Coordinated with kitchen staff to ensure timely and accurate food delivery.
- Fostered a positive team environment to enhance employee morale and collaboration.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
Forklift operator
Reckitt Benckiser Inc.
Springfield
09.2013 - 01.2015
- Operated forklifts to transport materials within warehouse environments.
- Loaded and unloaded products from trucks and storage areas efficiently.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Placed pallets onto trailers in preparation for shipment.
- Maintained accurate inventory records using warehouse management systems.
- Followed safety guidelines to minimize workplace hazards during operations.
- Identified and reported maintenance needs for forklifts and other machinery.
- Maintained current forklift training and certification according to company policies.
- Prepared goods by packaging, labeling, and tagging for transfer.
shift manager
Wendys Resturaunt
Springfield
07.2004 - 01.2012
- Supervised daily restaurant operations and ensured adherence to company standards.
- Managed staff schedules to optimize labor efficiency during peak hours.
- Resolved customer complaints to enhance guest satisfaction and loyalty.
- Trained new team members on service protocols and food safety practices.
- Supported employees in task completion during peak periods. during peak periods.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Completed all opening and closing duties accurately according to established guidelines.
- Coordinated with other shift managers to ensure seamless customer service across shifts.1
Education
GED -
Logan Rogersville
Rogersville, MO03-2004
Skills
- Inventory management
- Cost control
- Supplier negotiation
- Food safety standards
- Staff training
- Customer relationship management
- Effective leader
- Goal setting
- Time management
- Efficient multi-tasker
- Conflict resolution
- Effective communication
Languages
Spanish
Limited
Sign Language
Professional
English
Native/ Bilingual
Timeline
general manager/kitchen manager
Krackin Cajun Seafood House
09.2020 - 03.2026
Front of house manager
City Butcher
01.2015 - 09.2020
Forklift operator
Reckitt Benckiser Inc.
09.2013 - 01.2015
shift manager
Wendys Resturaunt
07.2004 - 01.2012
GED -
Logan Rogersville