- Enjoy participating in running for overall physical and mental well-being
- Gardening
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Avid Reader
Tea brumbaugh
Bethel
Summary
Dedicated administrative professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2027
2027
years of professional experience
Work History
Preschool Director
Heartland Christian Academy
03.2023 - Current
- Developed and implemented age-appropriate curriculum aligned with educational standards.
- Supervised daily operations ensuring safety and wellbeing of preschool students.
- Collaborated with staff to enhance classroom environments and learning experiences.
- Conducted regular staff training sessions to improve teaching methodologies and classroom management.
- Oversaw budget management, optimizing resources for enhanced program delivery.
- Led initiatives to promote inclusive practices within the preschool setting, accommodating diverse needs of children.
- Supervised teaching staff and resolved issues.
- Managed daily operations, ensuring efficient scheduling, budgeting, and resource allocation for optimal program performance.
- Managed program paperwork and child records to comply with state requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Preschool Teacher
Heartland Christian Academy
10.2019 - 05.2022
- Collaborated with parents to provide updates on student progress and address developmental concerns.
- Mentored new teachers, sharing effective classroom management techniques and instructional strategies.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
- Improved learning with well-structured lesson plans that made complex concepts easier for preschoolers to understand.
- Streamlined classroom operations by utilizing digital tools for attendance, communication, and lesson planning.
- Trained staff on best practices in early childhood education, fostering a culture of continuous improvement.
- Planned and prepared activities for [age] students.
Customer Service Representative
Blue Cross and Blue Shield
2018 - 2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Guided customers through product selection and account management processes to enhance satisfaction.
- Collaborated with team members to streamline order processing and improve service delivery times.
- Trained new hires on company policies, software tools, and best practices for customer interactions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Pricing Signage Coordinator
Old Navy
2015 - 2019
- Developed pricing signage to enhance product visibility and customer engagement.
- Coordinated timely updates of promotional materials in-store and online.
- Assisted in maintaining accurate pricing across various product categories.
- Collaborated with marketing teams to align signage with branding initiatives.
- Monitored compliance with pricing standards to ensure accuracy throughout the store.
- Optimized workflow efficiency among team members with effective scheduling based on task priorities and deadlines.
Education
Bachelor of Science - Education
Western Governors University
Salt Lake City, UT2020
Associate of Science - Early Childhood Education
Indian Hills Community College
Ottumwa, IA2017
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Time management
- File organization
- Customer and client relations
- Scheduling
- Documentation and recordkeeping
- Professional communication
Accomplishments
- Supervised team of 11 - 20 staff members.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Interests
Timeline
Preschool Director
Heartland Christian Academy
03.2023 - Current
Preschool Teacher
Heartland Christian Academy
10.2019 - 05.2022
Customer Service Representative
Blue Cross and Blue Shield
2018 - 2019
Pricing Signage Coordinator
Old Navy
2015 - 2019
Bachelor of Science - Education
Western Governors University
Associate of Science - Early Childhood Education
Indian Hills Community College