TD SHAW
Lees Summit,MO
Summary
Developed high-performing sales teams through targeted training, coaching, and mentorship, resulting in improved team performance and achievement of sales goals. Ensured consistent follow-up on leads and adherence to processes, leading to enhanced customer satisfaction and increased profitability. Conducted engaging sales meetings to share strategies and celebrate successes, fostering a culture of continuous improvement. Collaborated with F and I departments to streamline processes and maximize profitability through effective deal structuring.
Overview
26
26
years of professional experience
Work History
Sales Management
Automotive Dealer Management
01.2015 - 01.2025
- Hires, trains, motivates, counsels and monitors the performance of all sales people
- Directs sales staffing and training in ways that will enhance the development and control of the sales process.
- Handles all activities at the sales desk, ensures proper conduct at all times.
- Responsible for tracking all daily activities to include: customer traffic, phone traffic, follow up traffic, deliveries, and gross profit.
- Maintains CSI above Standards.
- Has working knowledge of factory incentive programs.
- Works with F&I to ensure maximum profitability.
- Ensures that Red Flag and OFAC checks are processed
- Ensures company Safeguards and policies are being followed.
- Assist F&I in the financing of all customers.
- Establishing annual and monthly objectives for unit sales, gross profits, expenses and operating profit.
- Monitors salesperson productivity and performance.
- Displays, merchandises and promotes new and used vehicles.
- Reviews market analysis and sales reports to determine customer needs and volume potential and develops sales campaigns to accommodate the goals of the dealership.
- Ensures all federal, state, local and company policies are being followed to assure the safeguarding of customer information.
Financial Service Manager / Director
Automotive Dealer Financial Services
01.1999 - 01.2015
- Conducted training on Finance and Insurance product implementations and processes.
- Developed and managed the F & I team and assured production goals were met.
- Implemented objectives, standards, and policies for the finance department.
- Evaluated presentations, identified improvement areas in performance and productivity.
- Analyzed, and evaluated Finance practices, and methodologies.
- Monitored compliance with training and certification requirements of sales and finance personnel per CFPB guidelines.
- Provided council, guidance and assistance to team members
- Monitored dealer compliance with CFPB processes and procedures
- Counseled and advised finance team on warranty processes and actively control warranty production conduct at the sales desk at all times.
- Monitors and directs the asst. sales manager's daily activities.
- Responsible for tracking all daily finance activities to include: customer traffic, phone traffic, follow up traffic, deliveries, CSI and gross profit.
- Developed instruction for insurance products and lender guidelines.
- Worked with regulatory representatives to complete accurate filings and maintain compliance
- Maintained customer satisfaction & retention by analyzing consumer credit and securing financial products based on lender programs.
- Ensured all sales activities are in accordance with company and lender guidelines.
- Trained sales staff on product knowledge and proper interaction with the business office
- Led employee performance reviews and discussed improvement strategies with each team member
Education
Associate of Arts -
Community College Of The Air Force
USAFAssociation of Finance And Insurance Professionals
Skills
- Sales management both New and Pre-Owned
- Vehicle acquisitions
- Customer service-oriented
- Goal-oriented
- Outstanding customer relations
- Effective leadership through training/development
- Energetic
- Established track record of exceptional sales results
- Negotiations expert with strong deal closing skils
- Persuasive negotiations
- Rapport and relationship building
Timeline
Sales Management
Automotive Dealer Management
01.2015 - 01.2025
Financial Service Manager / Director
Automotive Dealer Financial Services
01.1999 - 01.2015
Associate of Arts -
Community College Of The Air Force
Association of Finance And Insurance Professionals
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