Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiahara Orange

Frontenac

Summary

Seeking a challenging role where I can leverage my skills and experience to contribute to organizational growth and success. Versatile professional with extensive experience in transportation and logistics, notably with Marquette Transportation and Bi-State Development Agency. With 36 years in customer service, operations management, and team leadership across diverse industries, including hospitality, transportation, and logistics. Proven ability to excel in fast-paced environments, build strong customer relationships, and drive operational efficiency. Excelled in route planning and logistics coordination, enhancing operational efficiency. Demonstrated exceptional time management and customer communication, achieving a 98% satisfaction rating. Proven track record as a results-oriented professional with a diverse background in safety compliance and cargo handling, underpinned by commitment, motivation, to continuous improve and excel.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Professional CDL OTR Driver

Schneider National Carriers
11.2021 - 12.2025
  • Conducted routine vehicle inspections to maintain safety and compliance standards.
  • Maintained vehicle in top condition through regular maintenance checks.
  • Completed deliveries to meet customer expectations for service quality.
  • Adhered to all safety protocols, ensuring compliance with regulations.
  • Transported freight across various regions, maintaining schedule adherence.

Culinary Manager

Marquette Transportation Company
10.2021 - 11.2024

* Developed and implemented innovative menus that reduced food waste by 10% while maintaining high levels of customer satisfaction.

* Conducted rigorous quality assurance checks, ensuring 100% compliance with freshness and safety standards.

* Prepared accurate grocery orders, minimizing overstocking and reducing waste by 5%.

* Collaborated with the Captain to effectively manage food budgets, staying within budget while providing high-quality meals.

* Operated standard cooking equipment for large-scale food preparation.

Bus Driver

Greyhound
11.2023 - 06.2024
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.

Transportation Logistics Manager

RailCrew Xpress
05.2019 - 11.2023

* Conducted thorough pre-trip/post-trip vehicle inspections, ensuring 100% compliance.

* Monitored vehicle operation and passenger safety.

* Maintained a clean and organized work environment.

* Assisted passengers during embarkation and disembarkation.

  • Streamlined transportation operations by implementing efficient routing and scheduling strategies.

Transportation Specialist

Bi State Development Metro Call-A-Ride
03.2019 - 07.2022

* Provided safe and efficient passenger transportation services, maintaining a perfect safety record.

* Ensured passenger safety and comfort, achieving a 95% customer satisfaction rating.

* Operated wheelchair lifts and secured wheelchairs with proficiency.

* Demonstrated strong spatial awareness and navigational skills.

* Proactively reported incidents and delays for timely resolution.

Front Desk Supervisor

Marriott Hotel
05.2017 - 11.2019
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.

Team Lead Fulfillment Sorting

Amazon
08.2018 - 10.2019
  • Coordinated team efforts to complete projects within deadlines and ensure quality outcomes.
  • Enhanced team productivity by implementing effective communication strategies.
  • Led team meetings to foster collaboration and address project challenges.
  • Improved project delivery, guiding team members through complex tasks.

Assistant Store Manager

AutoZone
04.2017 - 05.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Operations Manager/Certified Notary Public

Parkland Place / J. Craig Inc. The UPS Store
03.2014 - 04.2017
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
  • Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
  • Followed shipping and receiving procedures for goods and materials.
  • Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Examined documents for accuracy, completion and compliance before notarizing.
  • Checked client identification to maintain compliance with state legal requirements.

Education

Associate of Arts - Drafting And Design Technologies AUTOCAD

ITT Technical Institute
Atlanta, GA – Cordova, TN
09-2014

Associate of Arts - Developmental Psychology

Peralta College | Laney
Oakland, CA
05-1994

Bachelor of Science - Business Management

Southern Illinois University
Edwardsville, IL
12-1990

Skills

  • Route planning
  • Cargo handling
  • Time management
  • Traffic regulations
  • Map navigation
  • Logistics coordination
  • Customer communication
  • Safety compliance
  • * Leadership & Management

    * Customer Service

    * Operations Management

    * Analytical & Problem-Solving

    * Technical Skills

  • DOT compliance
  • Verbal and written communication
  • Class A commercial Driver's license
  • Clean MVR

Certification


  • Autodesk Certified Professional (ACP)
  • OSHA Certified
  • CPR/AED Certification
  • Certified Data Professional (CDP)
  • Microsoft Office Specialist (MOS) Certification
  • IL CDL Driver's License
  • TWIC
  • First Aid Certification
  • ServSafe Food Handler's Certification

Timeline

Bus Driver

Greyhound
11.2023 - 06.2024

Professional CDL OTR Driver

Schneider National Carriers
11.2021 - 12.2025

Culinary Manager

Marquette Transportation Company
10.2021 - 11.2024

Transportation Logistics Manager

RailCrew Xpress
05.2019 - 11.2023

Transportation Specialist

Bi State Development Metro Call-A-Ride
03.2019 - 07.2022

Team Lead Fulfillment Sorting

Amazon
08.2018 - 10.2019

Front Desk Supervisor

Marriott Hotel
05.2017 - 11.2019

Assistant Store Manager

AutoZone
04.2017 - 05.2019

Operations Manager/Certified Notary Public

Parkland Place / J. Craig Inc. The UPS Store
03.2014 - 04.2017

Associate of Arts - Drafting And Design Technologies AUTOCAD

ITT Technical Institute

Associate of Arts - Developmental Psychology

Peralta College | Laney

Bachelor of Science - Business Management

Southern Illinois University
Tiahara Orange