Seeking a challenging role where I can leverage my skills and experience to contribute to organizational growth and success. Versatile professional with extensive experience in transportation and logistics, notably with Marquette Transportation and Bi-State Development Agency. With 36 years in customer service, operations management, and team leadership across diverse industries, including hospitality, transportation, and logistics. Proven ability to excel in fast-paced environments, build strong customer relationships, and drive operational efficiency. Excelled in route planning and logistics coordination, enhancing operational efficiency. Demonstrated exceptional time management and customer communication, achieving a 98% satisfaction rating. Proven track record as a results-oriented professional with a diverse background in safety compliance and cargo handling, underpinned by commitment, motivation, to continuous improve and excel.
* Developed and implemented innovative menus that reduced food waste by 10% while maintaining high levels of customer satisfaction.
* Conducted rigorous quality assurance checks, ensuring 100% compliance with freshness and safety standards.
* Prepared accurate grocery orders, minimizing overstocking and reducing waste by 5%.
* Collaborated with the Captain to effectively manage food budgets, staying within budget while providing high-quality meals.
* Operated standard cooking equipment for large-scale food preparation.
* Conducted thorough pre-trip/post-trip vehicle inspections, ensuring 100% compliance.
* Monitored vehicle operation and passenger safety.
* Maintained a clean and organized work environment.
* Assisted passengers during embarkation and disembarkation.
* Provided safe and efficient passenger transportation services, maintaining a perfect safety record.
* Ensured passenger safety and comfort, achieving a 95% customer satisfaction rating.
* Operated wheelchair lifts and secured wheelchairs with proficiency.
* Demonstrated strong spatial awareness and navigational skills.
* Proactively reported incidents and delays for timely resolution.
* Leadership & Management
* Customer Service
* Operations Management
* Analytical & Problem-Solving
* Technical Skills