Taylor Wheelington
Florissant
Summary
Customer Service Specialist with a robust six-year track record across emergency medical response, student loan administration, and customer service roles. Excels in managing complex customer interactions, ensuring regulatory compliance, and enhancing team efficiency through meticulous data handling and problem-solving skills. Seeks to apply these capabilities to further elevate customer satisfaction and operational excellence in future customer service opportunities.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
7
7
years of professional experience
Work History
Solutions Specialist
St louis community credit union
Florissant
01.2024 - 03.2025
- Resolved problems or discrepancies concerning customers' accounts.
- Adhered to financial services security and audit procedures.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Performed special services for customers, ordering bank cards and checks.
- Assisted customers with basic technical issues related to digital banking platforms.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
- Updated client account information and records in company databases.
Administrative Assistant
Mentors In Motion
St. Louis
02.2024 - 12.2024
- Demonstrated strong attention to detail resulting in a 25% decrease in administrative errors
- Greet and direct clients and visitors to their location
- Maintained and organized important files
- Overseeing clerical tasks, such as sorting and sending mail
- Answering phone calls and taking and delivering messages
Customer Service Associate
ResultsCX
Wichita Falls
10.2023 - 02.2024
- Managed inbound calls from Medicaid clients
- Activated customer cards efficiently and quickly
- Provided updates on customers available balance
- Processed government food orders meticulously, ensuring compliance and accuracy
- Enhanced client understanding and efficient fund usage through proactive guidance
- Handle data entry tasks efficiently and accurately to maintain up-to-date records
Loan Counselor
MOHELA
Chesterfield
12.2021 - 02.2023
- Effectively handled inbound calls from schools and students
- Guided borrowers through a step-by-step of website functionalities
- Facilitated FASFA completion for student loan borrowers
- Resolved borrowers inquiries, concerns, and requests
- Focused on delivering high-quality results with precision and speed
- Supported team members in navigating complex loan scenarios
Emergency Medical Technician
Abbott ems
St. Louis
05.2019 - 11.2021
- Demonstrated ability to make critical decisions under pressure
- Documented complete and accurate report of patients care and insurance information
- Complied with applicable procedures and policies
- Mentored new EMTs, fostering a collaborative and skilled team environment
- Maintained meticulous records, ensuring accurate patient data
Care Coordinator
Access to care
St. Louis
08.2018 - 02.2019
- Fostered client trust with empathetic customer service
- Maintained high accuracy in data handling for customer inquiries and scheduling
- Managed inbound and outbound calls effectively, ensuring accurate information delivery
- Optimized patient transport schedules to improve healthcare access
- Managed recurring, short notice trips associated with lyft eligible members
Education
EMT license -
Abbott EMS
St.Louis, MO02.2019
Skills
- Organizational skills
- Adaptability
- Time management
- Client trust
- Mentoring
- Attention to Detail and Accuracy
- Critical thinking
- Teamwork
- Patient care
- Conflict Resolution
- Scheduling Optimization
- Knowledge of CRM systems
- Customer Service Software (eg Zendesk, Salesforce, Microsoft)
- Regulatory compliance
- Fraud detection
- Technical support
- Transaction processing accuracy
- Banking software
- Numerical accuracy
- Data entry efficiency
- Balance transfers
Timeline
Administrative Assistant
Mentors In Motion
02.2024 - 12.2024
Solutions Specialist
St louis community credit union
01.2024 - 03.2025
Customer Service Associate
ResultsCX
10.2023 - 02.2024
Loan Counselor
MOHELA
12.2021 - 02.2023
Emergency Medical Technician
Abbott ems
05.2019 - 11.2021
Care Coordinator
Access to care
08.2018 - 02.2019
EMT license -
Abbott EMS