Ethan Sanftner
Saint Louis
Summary
Dynamic Senior Sales Consultant at CarMax with a proven track record in sales consultation and team leadership. Expert in CRM software and relationship building, I excel in driving sales and enhancing customer satisfaction. Recognized for training and mentoring associates, fostering a collaborative environment that boosts performance and efficiency.
Overview
17
17
years of professional experience
Work History
Senior Sales Consultant
CarMax
12.2016 - Current
- Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
- Delegate and direct the store’s workflow, answering questions related to any store transaction, handling customer issues/concerns and following up on delegated tasks
- Train and mentor new and existing associates
- Follow and execute strategies to achieve store’s sales budgets
- Provide periodic management coverage for the store in absence of the management team
- Perform various administrative duties, including, but not limited to: maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork
- Collaborated with team members to streamline sales processes
- Maintained accurate records of client interactions using CRM systems for efficient follow-up.
- Adapted quickly to changing sales environments, demonstrating flexibility in approach and tactics.
Frontline Manager
CVS
03.2008 - 02.2017
- Managing the day-to-day operations of the store, ensuring it runs efficiently and effectively.
- Supervising, assigning, and directing the work of store personnel, including training,
- Providing high levels of customer service, handling customer inquiries, problems, and complaints, and promoting the CVS customer service culture.
- Implementing merchandising strategies to support store sales growth.
- Maintaining a safe and clean store environment.
- Fostering a positive and productive work environment, motivating and engaging employees.
Education
Bachelor of Business -
University of Missouri-St. Louis
St Louis05-2012
Skills
- Outbound sales calling
- Sales consultation
- Sales training
- CRM software
- Pipeline management
- Product and service sales
- Sales closing
- Teamwork and collaboration
- Team leadership
- Relationship building
- Problem-solving
- Multitasking
Timeline
Senior Sales Consultant
CarMax
12.2016 - Current
Frontline Manager
CVS
03.2008 - 02.2017
Bachelor of Business -
University of Missouri-St. Louis
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