Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taylor Matzek

Kansas City

Summary

Dedicated Community Manager with 9 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor. Solutions-oriented problem-solver with goal centered mindset ready to embark on the expansion of knowledge and opportunity within this industry.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Community Manager

Birge & Held
06.2023 - Current
  • Planned and executed resident events and community activities to drive engagement and maintain occupancy numbers.
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Established partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
  • Monitored community activities and maintained compliance with relevant laws, regulations and codes.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Provided exceptional customer service through prompt responses to inquiries from both existing and prospective tenants via email or other communicative platforms.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.

Tenant Advocate

City Of Kansas City, Missouri
09.2022 - 06.2023
  • Monitor programs and their effectiveness to apply collected data to real world scenarios in order to meet needs of those in crisis.
  • Support individuals with guidance in landlord tenant disputes as well as generally educate citizens on the Tenant Bill of Rights and State laws regarding landlord and tenant obligations.
  • Assist in facilitating the Right to Counsel Program which continues to maintain a 99% effective rating.
  • Mediate between tenant and landlords upon specific request.
  • Work efficiently with fellow team members to coordinate effective solutions to any question or concern.
  • Keep knowledge of all available programs and services up to date in order to offer constructive and tailored solutions.
  • Conduct pre-screening activities to determine eligibility for supportive services.
  • Interact with citizens in order to accurately represent the majority when participating in meetings where decisions are made regarding different programs and services.
  • Forge relationships with local agencies and program administrators as well as connect separate entities in order to be able to work more effectively towards set goals.

Property Manager

Iron Door Property Management
01.2022 - 08.2022
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Brought low occupancy properties up to 90-100% occupied.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Community Manager

Connect 55+ Kansas City
05.2021 - 01.2022
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Received and processed resident payments in order to update system accounts with latest information.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Evaluated property conditions to recommend improvements.
  • Inspected units before and after occupancy to ensure accurate information is on file for deposit refunds and applicable charging.
  • Managed community within established cost constraints.
  • Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.
  • Met with residents to gather information and develop effective solutions.
  • Worked with maintenance staff to complete timely repairs and enhancements.

Property Manager

Beacon Management
05.2017 - 04.2021
  • Keep understanding of the ever-changing Low Income Housing Tax Credit guidelines up to date to ensure that all tenants being certified and re-certifed through Kansas Housing Resources Corp. meet eligibility guidelines.
  • Ensure that all re-certifications are completed within 30 days of their due date.
  • Guiding maintenance through unit turn over processes, completion of work orders and annual/quarterly maintenance.
  • Marketing and leasing units.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Established strong, professional relationships with Housing Authority and Social Service Representatives and residents by promoting team collaboration and delivering exemplary service.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Ensure that all invoices necessary to daily functioning of property are submitted to accounting and paid

Marketing Coordinator

Brookdale Of Overland Park 119th
06.2015 - 04.2017
  • Provided marketing team with updated spreadsheets detailing vacancies and upcoming availability so that they may better serve their clientele.
  • Coordinated all move-in's, ensuring that all details were ironed out so that new tenants would have a smooth transition into their new home.
  • Worked closely with all departments to create and maintain marketing materials for sales presentations and prospect meetings.
  • Worked with maintenance to ensure that all units were turned in a timely fashion.
  • Planned and carried out successful marketing events.

Receptionist

Brookdale Of Overland Park 119th
04.2013 - 05.2015
  • Welcomed all tenants and prospects with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock level.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Education

Associate of Arts - General Studies

Penn Valley Community College
Kansas City, MO.
05.2014

Skills

  • Building operations knowledge
  • Customer service-focused
  • Tenant and eviction laws knowledge
  • Financial budgeting and reporting
  • Maintenance knowledge
  • Affordable housing programs knowledge
  • Adaptable
  • Ability to design creative solutions
  • Interpersonal Communication

Certification

  • Tax Credit Specialist certified through National Center for Housing Management
  • Annual Fair Housing Training through E&A Team

Timeline

Community Manager

Birge & Held
06.2023 - Current

Tenant Advocate

City Of Kansas City, Missouri
09.2022 - 06.2023

Property Manager

Iron Door Property Management
01.2022 - 08.2022

Community Manager

Connect 55+ Kansas City
05.2021 - 01.2022

Property Manager

Beacon Management
05.2017 - 04.2021

Marketing Coordinator

Brookdale Of Overland Park 119th
06.2015 - 04.2017

Receptionist

Brookdale Of Overland Park 119th
04.2013 - 05.2015

Associate of Arts - General Studies

Penn Valley Community College

Similar Profiles

CREATE PROFILE
Taylor Matzek