Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Taylor Folsom

Cape Girardeau

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at Texas Roadhouse. Proven ability to enhance guest experiences through upselling techniques and relationship management, leading to increased repeat business. Adept at multitasking and maintaining high standards of service quality in fast-paced environments.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

The Riverhouse
03.2025 - Current
  • Delivered exceptional customer service by promptly attending to guest needs and inquiries.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with team members to ensure efficient table turnover during peak hours.
  • Demonstrated adaptability in fast-paced environment while managing multiple tasks simultaneously.
  • Learned menu items thoroughly to provide knowledgeable recommendations to customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Engaged with guests to create a welcoming atmosphere and encourage repeat visits.
  • Supported inventory management by restocking supplies as needed throughout shifts.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Server

Mary Jane Bourbon & Smokehouse
10.2022 - Current
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Demonstrated adaptability in fast-paced environment while managing multiple tasks simultaneously.
  • Delivered exceptional customer service by promptly attending to guest needs and inquiries.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Server

Texas Roadhouse
06.2020 - 03.2023
  • Delivered exceptional customer service by anticipating guest needs and providing personalized dining experiences.
  • Collaborated with kitchen staff to ensure timely food preparation and accuracy of orders.
  • Trained new servers on menu items, service standards, and operational procedures to enhance team performance.
  • Managed multiple tables efficiently, prioritizing tasks to maintain high service quality during peak hours.
  • Implemented process improvements that streamlined service flow, contributing to a more efficient dining environment.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Streamlined order-taking process to minimize wait times for diners.

Education

Bachelor of Science - Biochemistry

Southeast Missouri State University
Cape Girardeau, MO
05-2025

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Professional appearance
  • Performance improvement
  • Relationship management
  • Point of sale operation
  • Task prioritization
  • Upselling techniques
  • Shift management

Certification

  • Certified and completed the requirements in accordance with American CPR Care Associations curriculum in Adult. Child, Infant CPR & AED Training (BLS).

Timeline

Server

The Riverhouse
03.2025 - Current

Server

Mary Jane Bourbon & Smokehouse
10.2022 - Current

Server

Texas Roadhouse
06.2020 - 03.2023

Bachelor of Science - Biochemistry

Southeast Missouri State University

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Taylor Folsom